Ocean Export Supervisor

Job Title: Ocean Export Supervisor

Job Location: Detroit, MI

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Ocean Export Supervisor who will be responsible for the end to end performance and profitability of the local Ocean Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight Export processes

• Serves as the escalation contact for customer’s Ocean Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction

• Assumes responsibility for good working practices, safety, and security for customer shipments and staff

• Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls

• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team

• Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements:

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
• Exceptional communication skills (verbal, written, and presentations)
• Comprehensive knowledge of Ocean Freight Export processes
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success
• Basic knowledge of Cargo Wise system is preferred

Pay Range: $79,777.50 – $106,370.00+ (Based on Experience)