Work and Wellbeing Navigator

Job title:

Work and Wellbeing Navigator

Company

The Growth Company

Job description

The Growth Company (GC) Employment team is offering an exciting opportunity for a Work and Wellbeing Navigator to join in our busy Greater Manchester area to support residents to navigate local employability provision in order to find the best service to meet their needs.To provide a point of first contact to residents and liaising with a range of organisations such as local authority, VCSE partners and employment support providers.GC is a fast-growing, purpose-based social enterprise, and, as part of our mission for positive change, we deliver employment, health, and justice contracts across the North of England. Our services focus on empowering people to develop their strengths and make positive progressions in their lives.Key Responsibilities:

• Management of resident contacts through all contact channels including in person, telephone, email, and the website/app.
• Conducting detailed and empathetic interviews with customers in relation to potential actions
• Follow procedures for capturing and recording all client generated communication and action accurately into the CRM system.
• Make a judgment about what the next steps should be, based on understanding the problem, and the effective use of GC resources and other agencies which provide advice.
• Where appropriate refer or signpost residents to an internal generalist or specialist advisor or external agency in line with documented procedures.
• Managing workflow and escalation of action relevant point of contact within advice providing partner organisations.
• Working with line manager on the marketing, networking, and promotion of the service to partner organisations and customers.
• To work as part of a small team to ensure collective objectives and targets are achieved.
• Liaise and coordinate electronic diaries and book appointments for residents, issuing partners with appointment times and dates immediately on receipt of referral.
• Raising payments and purchase orders using internal financial systems where appropriate.

About you:

• Well-developed IT skills, including and understanding of computerised management information systems, spreadsheet, diary management and email.
• Confident and professional in dealing with clients and stakeholders.
• A resilient Self-starter, able to work using own initiatives and to a plan, work and deliver under pressure.
• Must have good customer service skills, good organisation skills and excellent IT skills.
• Good organiser, able to manage multiple activities.
• Strong commitment to high quality work.
• Good working knowledge of all Microsoft packages.
• Experience of administrative and CRM systems.

Skills Required:

• Must have good customer service skills, good organisation skills and excellent IT skills.
• Previous experience of dealing with members of the public both face to face and on the telephone.
• An ability to work without close supervision and to identify and meet deadlines.
• Ability to work to challenging target and key performance indicators.
• The ability to work under pressure in a highly performance driven environment.
• An ability to gather and assess information quickly and accurately in order to identify the best next step for clients.
• Must have first class interpersonal skills to deal with clients and a variety of stakeholders.
• Experience of and an ability to deal with frustrated/angry/distraught clients in a calm and effective manner.

LocationManchesterBusiness Area Logoemployment.jpgCompany LogoWork Company (ESF)CompanyEmploymentContract typePermanent/ Full- timeSalaryup to £26,000 per annumAdvert Brandemployment.jpgClosing Date06/01/2025Ref No4450Documents(Word, 38.91kb)We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All Education and Skills appointments will be subject to Safer Recruitment Procedures which include a DBS check and a professional social media check. These checks will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.If you require support with the recruitment process, please contact or Internal Recruitment Team at or call us on 0161 237 4447.All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

Expected salary

£26000 per year

Location

Manchester

Job date

Wed, 25 Dec 2024 08:36:41 GMT

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