Ward Clerk

Job title:

Ward Clerk

Company

NHS

Job description

Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk on our busy Children’s Assessment Unit. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.Main duties of the jobThis role will involve working on the ward reception desk, welcoming patients and families, inputting the admission, transfer and discharge of patients, taking and making calls to patients, other Trust staff and external teams, answering queries from and signposting visitors to the unit, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Our ward clerks currently cover a 7 day week 365 day service, 0800-2300 on a shift basis, these hours may be extended to 24 hr cover.Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.About usThis post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care SystemOrganisations within scope are as follows:

• Hampshire and Isle of Wight Integrated Care Board
• Southern Health Foundation Trust
• Portsmouth Hospitals University NHS Trust
• University Hospital Southampton
• Solent NHS Trust
• South Central Ambulance Service
• Isle of Wight NHS Trust
• Hampshire Hospitals

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.Date posted07 January 2025Pay schemeAgenda for changeBandBand 2Salary£18,892 a yearContractFixed termDuration12 monthsWorking patternPart-timeReference number896MJob locationsQueen Alexandra HospitalCoshamPO6 3LYJob descriptionJob responsibilitiesKey Responsibilities

• Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.
• Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.
• Obtain case notes as required.
• File investigation results.
• Ensure that medical notes and trolley are kept tidy and updated.
• Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.
• Carry out basic office tasks for the ward i.e., photocopying, general filing, etc.
• Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.
• Any other duties as agreed with the Line Manager and Ward Manager.

Job descriptionJob responsibilitiesKey Responsibilities

• Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.
• Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.
• Obtain case notes as required.
• File investigation results.
• Ensure that medical notes and trolley are kept tidy and updated.
• Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.
• Carry out basic office tasks for the ward i.e., photocopying, general filing, etc.
• Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.
• Any other duties as agreed with the Line Manager and Ward Manager.

Person SpecificationExperienceEssential

• Everyday experience with Microsoft Office and similar databases

Skills and KnowledgeEssential

• Strong customer service skills.
• Ability to achieve high levels of accuracy ensuring deadlines are met.
• Ability to communicate effectively at all levels.
• Work effectively as part of a team and independently when required.
• Confidentiality and discretion.

QualificationsEssential

• GCSE English, Grade C or above

Person SpecificationExperienceEssential

• Everyday experience with Microsoft Office and similar databases

Skills and KnowledgeEssential

• Strong customer service skills.
• Ability to achieve high levels of accuracy ensuring deadlines are met.
• Ability to communicate effectively at all levels.
• Work effectively as part of a team and independently when required.
• Confidentiality and discretion.

QualificationsEssential

• GCSE English, Grade C or above

Expected salary

£18892 per year

Location

Cosham, Hampshire

Job date

Thu, 09 Jan 2025 03:38:20 GMT

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