Vice President of Regional Operations – Zales

Job title:

Vice President of Regional Operations – Zales

Company

Signet Jewelers

Job description

We have many opportunities available on our other career site pages. Click to link to our careers page!Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!Coaches, develops, mentors, empowers and collaborates with District Managers to develop the regional action plans that will optimize store profits, create long-term growth and achieve the corporate strategy.This leadership position is based in the Northeast region or near the Akron, OH or Dallas, TX Support Center. The Region includes the following states: CT, DE, MA, ME, MD, NH, NJ, NY, OH, PA, RI, VA, VT, WVESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supports and communicates the strategic relevance of corporate initiatives. Translates corporate direction into action plans that will optimize resources and produce desired results. Collaborates with District Managers to ensure consistency while addressing unique district needs.
• Assesses region to determine the talent necessary to drive results. Creates and implements action plans to develop or recruit talent and ensure continuous availability of management staff needed to meet business objectives. Ensures accuracy of employee data in system records.
• Visits stores to validate understanding and application of procedures, initiatives, and policies. Coaches District Managers and store staff to address and correct the root cause of the operational or team issue.
• Participates in the creation of visual standards. Coaches the District Manager or store staff to develop understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals.
• Sets actionable goals for self and others that define long term success. Communicates performance expectations and ensures all staff members understand the impact of their performance on company success. Monitors progress and learning of staff and evaluates performance against standards. Coaches staff through success, opportunities and skill development.
• Empowers the District Manager or store staff to respond to and resolve customer issues
• Provide quality input into the sales, profit, and capital budget planning processes. Forecasts trends and opportunities identifies competitive threats and available resources to plan effective strategies and develop action plans by using all reporting resources. Implements initiatives that will change behaviors to produce results.
• Communicates directly with departmental representatives within the Store Support Center to provide feedback on store success, make recommendations for improvements, ask and answer questions, foster an environment of open communication and accomplish shared objectives.

SUPERVISORY RESPONSIBILITIESThis position carries out supervisory responsibilities in accordance with Signet Jewelers guidelines, policies and procedures and applicable laws. These responsibilities include interviewing, hiring, and training team members; planning, assigning and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.Typically manages 13 to 15 District Managers who are responsible for 15 to 17 stores in each district. This job is responsible for the overall direction, coordination, and evaluation of the region.Base Pay, $165k – $200k. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty. The qualifications listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Ability to lead others to implement strategies and processes and accomplish business results
• Demonstrate enthusiasm and commitment to change processes
• Strong communication, negotiating, presentation and effective business management skills
• Demonstrate effective relationship skills
• Ability to manage interpersonal conflicts
• Demonstrate an understanding of operational and financial reports and the ability to interpret data to create action plans
• Must have a valid driver’s license and proof of insurability

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree preferred, or equivalent work experience
• Minimum 10 year’s experience in retail leadership with a jeweler or luxury specialty retailer, including multi-unit responsibility (Required)

Expected salary

$165000 – 200000 per year

Location

Akron, OH

Job date

Thu, 20 Mar 2025 05:44:09 GMT

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