Vice President of Operations – Toronto Blue Jays in Toronto, Ontario

Description

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

THE ROLE

The Vice President of Operations is responsible for leading the execution of an efficient, effective, and profitable regional operation under the leadership and direction of the Regional Vice President, Legends Hospitality. The individual will be responsible for the development, implementation, and enforcement of corporate standards with regards to guest experience, operations, talent development, financial performance, and culinary innovation. This individual will maintain strong relationships with and will be a source of inspiration for our hospitality partners, associates, and management teams.

ESSENTIAL FUNCTIONS

• Execute a high-quality innovative guest experience with quality food and best in class service.

• Responsible for multi-unit operational budget, manage monthly P&L statements and ensuring that all financial reporting is accurate.

• Maintain strong and collaborative relationships with the client to include a regular cadence of meetings with designated executives.

• Provide leadership and guidance to management personnel to include developing, promoting, counseling, and performance evaluations.

• Establish prices and portions for products and services within approved fiscal plan.

• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.

• Facilitate all union contracts and interact with union leadership to maintain a positive work environment.

• Verify, prepare and submit reports/monthly projections as required as well as ensure effective systems for cash, inventory and payroll procedures are in place.

• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.

• Develop yearly operational budgets.

• Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a bachelor’s degree with a minimum of 10 years leadership (including P&L) experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.

• Proven ability to hire, assess, develop, and grow high performing talent.

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.

• Strong commitment to delivering a high-level of customer and client service with demonstrated initiative, leadership, and management skills.

• Customer service oriented with the ability to interact with all levels of management

• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.

• Must be able to work in a team environment.

• Knowledge of accounting policy and procedures and POS Systems is required.

• Must be compassionate, consistent, and fair to the needs of the employee and of the Company.

• Must possess strong written and verbal communication and interpersonal skills.

• Must be detail oriented, organized, able to work independently, prioritize and multi-task.

• Must be willing to contribute and support fellow team members and Venues with a hands-on approach to our culinary operations when needed or asked to maintain our business.

  COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.