Triage Call Handler
Vivup
📍UK RemoteDoes this sound like you?You’re a calm, compassionate, and organised Triage Call Handler who thrives on being the first point of contact when someone needs a listening ear. You understand how important it is to handle sensitive conversations with care, maintain confidentiality, and provide helpful, clear information when it matters most. You’re comfortable managing multiple diaries, thinking on your feet, and working independently from home – whilst always being part of a wider supportive team.What you’ll be doing (in a nutshell):As a Triage Call Handler, you’ll be part of our 24/7 confidential support service, taking inbound calls from employees across the UK who need immediate emotional support or wellbeing guidance. You’ll complete telephone assessments, provide information, and arrange appointments with our qualified counsellors, ensuring every caller receives the right support at the right time.Day-to-day you can expect to:
To be successful, you’ll have:
Bonus points if you bring:
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to an enhanced DBS check.Why Perkbox Vivup?In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.The Interview ProcessOur interview process involves 3 main stages: Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.ukWe’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientationsWe’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!and joined forces in July 2024 to form the Perkbox Vivup Group, an employee benefits, wellbeing and engagement platform, revolutionising the employee benefits landscape.Trusted by more than 7,500 organisations across the public, private, SME, and corporate sectors, the Perkbox Vivup Group is delivering an enhanced range of benefits and engagement solutions to 4 million employees across the globe.In addition to comprehensive benefits, the Perkbox Vivup Group leverages Vivup Clinical and Wellbeing services to provide specialist mental health support and wellbeing solutions. This ensures employees receive the best possible care and resources to thrive both personally and professionally.
United Kingdom
Sat, 07 Jun 2025 07:18:52 GMT
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