Travel and customer service agent – Remote

Job title:

Travel and customer service agent – Remote

Company

Randstad

Job description

Do you have a valid TICO license and expertise in AMADEUS?Have you recently redefined your career priorities and are looking for a 100% remote, permanent position? Are you passionate about travel, skilled in customer service, and driven to help others?If so, this opportunity is for you. Join a well-established company in the travel and tourism industry and take your career to the next level.What We Offer:
Competitive salary: $50K – $55K, based on experienceFlexible schedule: Availability required between 9 AM and 10 PM, including weekendsWork from anywhere in Quebec or Ontario – all necessary equipment provided***Requirements:***
Valid TICO certificationProficiency in AmadeusIf this sounds like the right fit, apply today and be part of a dynamic team in the travel industry.Advantages
– Competitive salary between $50K and $55K, based on experience
– Company-provided equipment for a seamless remote work experience
– Strong career growth opportunities within the team
– Ongoing training and professional development to enhance your skills
– Inclusive and diverse workplace culture
– Comprehensive medical and dental benefits
– Full-time schedule with varied shifts, totaling 40 hours per week (8-hour shifts plus a 1-hour lunch break)Responsibilities
– Assist clients with travel planning, providing expert guidance and personalized recommendations
– Make outbound calls as needed to support customer inquiries and follow-ups
– Offer alternative travel options to ensure the best possible experience for clients
– Work closely with a team of experienced travel consultants to enhance service delivery
– Adhere to company scripts, policies, and procedures to maintain service excellence
– Engage with customers efficiently to meet business objectives and service quality standards
– Collect and analyze customer information to provide accurate guidance and minimize future issues
– Address concerns and resolve complaints in a calm, professional manner, presenting effective solutions
– Foster strong customer relationships through proactive communication and exceptional supportQualifications
-Minimum of 2 years working in the travel and tourism industry.
-Experience in a call center is an asset
-Mastery of AMADEUS
-Native knowledge of SABRE
-Must have a valid TICO certification
-MS Word, MS Excel, and MS Outlook
-Fluency in French and English required to interact with English-speaking clients and partners in CanadaSummary
Have you worked in the travel and tourism industry and developed a strong understanding of customer needs? Do you have call center experience and believe this role aligns with your skills and career goals?Don’t miss this opportunity and apply today!Click “Apply Now” or send your resume to: pierce.ashton-kane@randstad.ca with the subject line ”travel agent” or apply directly online.Alternatively, you can contact me via LinkedIn at: https://www.linkedin.com/in/pierce-ashton-kane-868361182/

Looking forward to hearing from you soon!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$50000 – 55000 per year

Location

Lachine, QC

Job date

Sun, 06 Apr 2025 05:04:54 GMT

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