Trade Compliance Process Manager

WHO WE ARE AND WHAT WE DO

Hallmark Global Transportation is an integrated team of supply chain professionals responsible for the inbound and outbound movement of Hallmark products. We work in a fast paced, high-energy business helping our partners control costs, streamline freight movement, reduce logistics risks, and provide best-in-class customer service and business collaboration.

WHAT YOU’LL BE DOING & THE IMPACT YOU’LL MAKE

The Trade Compliance Process Manager leads our global import and export compliance programs. In this role, you’ll oversee enterprise-wide Customs compliance, partner closely across the business, and guide the strategy that ensures our products move smoothly and responsibly around the world.

What You’ll Do:

• Lead Hallmark’s Customs Compliance Program: Maintain policies, procedures, and regulatory adherence across all import/export activities.
• Own Classification & Trade Strategy: Oversee accurate HTS classification, duty assessments, valuation, and trade preference opportunities.
• Manage Brokers & Audits: Direct broker performance, ensure documentation accuracy, and lead internal reviews and corrective actions.
• Handle Regulatory Matters: Serve as Hallmark’s main contact for U.S. Customs, resolving issues and communicating regulatory changes.
• Oversee CTPAT/Security Compliance: Ensure all facilities meet program requirements and support revalidation activities.
• Partner CrossFunctionally: Collaborate with Product Development, Procurement, Logistics, and Finance to integrate Customs requirements early in planning.
• Lead & Develop Team Members: Coach and support Customs Coordinators while delivering training across the organization.
• Drive Continuous Improvement: Identify dutysaving opportunities and enhance processes for efficient, compliant global trade.

BASIC QUALIFICATIONS

The following are required to be considered for this role:

• Bachelor’s Degree or at least 4 years of professional work experience
• At least 8 years of progressive Customs and/or Logistics experience
• People leadership experience, either as a direct manager or project manager

PREFERRED QUALIFICATIONS

Your resume will stand out if you have the following:

• Bachelor’s Degree or Master’s Degree in Logistics, Supply Chain, Business, Management, International Business, or related field.
• 10+ years of progressive Customs or Logistics experience
• Experience leading a team, including talent development, coaching, training, and performance management.
• Strong attention to detail
• Collaborative and communicative with a proven ability to influence leadership and indirect peers across the business

ADDITIONAL DETAILS

• This position offers a hybrid work arrangement, giving you the best of both worlds: collaborating in person at our headquarters offices in Kansas City, MO and enjoying the flexibility of working remotely.
• This role is eligible for Hallmark’s Annual Incentive Plan. More information will be shared during the interview process.
• Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance.
• In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

COME JOIN US! Now’s your chance to embrace a future with Hallmark- just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education Application fields.Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

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