Technical Support Officer – Regulated Industry

Job title:

Technical Support Officer – Regulated Industry

Company

Environment Agency

Job description

The environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies.We are looking for a Technical Support Officer to join our waste team based at Welwyn Garden City, to provide permitting and administrative technical support to the Waste teams including managing incoming monitoring data, maintenance of files and databases as well as general administrative duties. This role is open to anyone that wishes to apply.Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and workplace adjustments will be available to support you with your incident role.The teamYou will be part of the Environmental Permitting Regulation Waste teams who regulate waste management activities across Hertfordshire, North, East and West London and parts of Essex. The team is committed to hiring those that reflect the communities it serves.
It is our job to provide an efficient and effective response using the resources we have, and to work with operators, partners and local communities to influence behaviour and encourage good practice.Experience/skills requiredWhile we are looking for candidates who possess the following skills, comprehensive training will be provided for all:You will have previous experience working in similar admin roles supporting team members.You will be able to work efficiently and effectively at a fast pace to constantly shifting deadlines and parameters without compromising on quality.You will possess effective communication skills and be confident in using all methods of communication including verbally over the telephone.You will be able to pick up new IT systems quickly and be competent in using IT services such as Microsoft office programmes (for example Outlook, Word, Excel etc.)You will have the ability to work proactively, prioritising workload as it comes in, whilst being primarily unsupervised.Previous experience in a regulatory environment would be an advantage but not essential.Contact and additional informationOur Welwyn Garden City office has a hybrid model allowing individuals to work either at home or at our office (a minimum number of days in the office per week will be agreed with your line manager and reviewed periodically). Individuals of all backgrounds would be supported through various employee networks.We welcome applications for flexible working patterns or job shares. If you require adjustments at interview stage please let us know. Our Alchemy office is fully accessible.For further details please contact WFPG_HNL@environment-agency.gov.uk.Interviews will likely be held face-to-face in our Alchemy office in Welwyn Garden City mid/late January.
You can also download the candidate pack for more information.

Competence 1Works in TeamsDescriptionDescribe an occasion when you have been part of a team who has worked well together.

• Why was it successful?
• What elements contributed to the success?
• What was your role and personal contribution?

Competence 2Takes Decisions and Solves ProblemsDescriptionDescribe a time when you have had to make a decision quickly, based on information to hand.

• What were the key factors?
• How did you make your decision?
• What was the outcome?
• What did you learn from this?

Competence 3Focuses on Customers and PartnersDescriptionDescribe a time when you have gone out of your way to deliver a high level of customer service?

• What was the situation?
• Why was this necessary?

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.

Expected salary

£28607 per year

Location

Welwyn Garden City, Hertfordshire

Job date

Sun, 29 Dec 2024 02:59:21 GMT

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