Technical Support Engineer – GPT – Chennai

About the Role:
We are hiring on behalf of a leading organization in the tech and digital advertising space. The company is seeking a talented and dedicated Technical Support Engineer to join their dynamic team. This role offers an exciting opportunity to work on innovative projects, support critical systems, and grow with a company that values technical expertise and customer satisfaction.

Key Responsibilities:

• Provide technical support for application-related issues, ensuring timely resolution and minimal downtime.
• Troubleshoot and resolve issues related to SQL databases, queries, and stored procedures.
• Debug and analyze problems in Java or Python-based systems and applications.
• Collaborate with development teams to identify, report, and resolve software defects.
• Document processes, technical solutions, and issue resolutions to maintain a robust knowledge base.
• Assist in performance tuning, optimization, and maintenance of SQL databases.
• Work closely with cross-functional teams to address client issues and ensure high customer satisfaction.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of hands-on experience in technical support or a similar role.
• Proficiency in SQL, including the ability to write and debug queries.
• Strong knowledge of either Java or Python, with the ability to troubleshoot and debug code.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.