Technical Services Engineer L2

Job title:

Technical Services Engineer L2

Company

Telefónica Tech

Job description

Company DescriptionTelefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.Job DescriptionMain Duties and Responsibilities:

• Responsible as part of a team for day-to-day management of the SQL Estate including ensuring service availability for all SQL Services, fully operational Failover Clusters and Availability.
• Responsible as part of a team for the Database backups and restorations in line with contractual requirements.
• Follow policies, standards, procedures and rules in order to administer the database environment
• Management of SQL Monitoring, DB Performance and Stability to minimise any database downtime
• Build SQL Servers \ Services in accordance to end users information needs.
• Test, and administer database security procedures and recovery procedures
• Liaise directly with the customer to resolve issues in a timely manner.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
• Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.

QualificationsSkills and qualities required:

• Excellent SQL Server Knowledge with regards to the administration and troubleshooting of SQL Server implementations within an enterprise environment – SQL Server 2008 and above.
• Excellent skills in stored procedures, replication, and query tuning
• Experience leading projects with the ability to handle multiple projects, priorities, and resource demands simultaneously
• Must have demonstrated communication skills, both verbal and written, and be comfortable communicating with upper management, vendors, and customers
• Ability to work within a complex, competitive and continuously changing environment
• Ability to build effective relationships quickly with relevant business functions and key stakeholders
• Good working knowledge of Windows Server technologies (Active Directory, DNS, DHCP, Windows Server 2008 and above)
• Good working knowledge of a backup technology
• Good working knowledge of incident, problem and change management
• A working knowledge of general networking (e.g. routing, firewall dependencies)

Additional InformationApplicants must be eligible to live and work in the UK.We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Expected salary

Location

Cambridge

Job date

Thu, 27 Feb 2025 23:40:05 GMT

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