Technical Platform Engineer – 2nd Line

Job title:

Technical Platform Engineer – 2nd Line

Company

The Investigo Group

Job description

Role: Technical Platform Engineer – 2nd LineLocation: Liverpool, Merseyside – Hybrid (4 days on-site initially, moving to 3)Job Type: Full-time, PermanentSalary: Competitive + separate on-call allowanceAbout UsCome and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.The group is multi-functional with a large portfolio of B2B products and services.Our ecosystem is made up of:IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations.Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We’re dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.Join us at TIG, where innovation knows no bounds, and together, we’ll shape the future of technology solutions for a safer, more efficient world.About You:You’re a confident, hands-on infrastructure engineer who thrives in technically complex environments. You bring a structured approach to problem-solving, a passion for improving systems, and a calm, proactive mindset, especially when tackling critical issues.You’re equally comfortable working independently or as part of a team, and you understand how resilient infrastructure underpins business success. With a strong sense of ownership, you take pride in seeing tasks through, and you’re always looking ahead identifying issues before they escalate, suggesting improvements, and supporting others along the way.You have experience managing live environments and responding to incidents with urgency and care. Certifications are a bonus but it’s your real-world know-how, communication skills, and commitment to quality that set you apart.About The Team:You’ll be joining a close-knit, experienced Platform team that spans 1st to 4th line support. The team supports our core infrastructure that delivers services to tens of thousands of customers across the UK and beyond.The culture is supportive, down to earth, and highly skilled. We value curiosity, collaboration, and knowledge sharing. Everyone in the team has a voice, and we’re constantly looking for ways to innovate and improve together.About The Role:We’re looking for a hands-on Technical Platform Engineer (2nd Line) to join our Platform team and help manage and evolve our hybrid infrastructure estate. This is a key technical role where you’ll provide support, drive proactive improvements, and contribute to platform resilience across our services.You’ll take ownership of escalated incidents, lead patching and infrastructure upgrades, and ensure our systems remain secure, available, and high-performing. The role also includes participation in our on-call rota, with compensation provided separately.This is a fantastic opportunity for an experienced engineer who thrives in complex environments, enjoys solving challenging problems, and wants to be part of a supportive, forward-thinking team.Key Responsibilities:

• Manage and resolve escalated support tickets in line with SLAs
• Proactively monitor infrastructure health, capacity, and security
• Lead patching and system updates, including automation where possible
• Support infrastructure projects and platform upgrades
• Administer Windows Server, VMware vSphere, SAN storage, Microsoft 365, and networking tools
• Attend the data centre as required for hardware or network work
• Maintain system documentation and support compliance with ISO27001 and Cyber Essentials
• Participate in the out-of-hours on-call rota for critical incidents
• Mentor junior team members and contribute to platform tooling and improvements

Success in This Role Looks Like

• Escalated issues are resolved swiftly and thoroughly, with strong feedback from stakeholders
• Proactive monitoring reduces incidents before they arise
• Infrastructure upgrades and changes are delivered smoothly, with minimal disruption
• The platform remains secure, compliant, and well-documented
• You’re seen as a reliable, collaborative engineer who contributes beyond the day-to-day

RequirementsWhat We’re Looking For:The ideal candidate will have:At least three years’ experience supporting infrastructure in an enterprise or secure setting, and strong knowledge of at least five of the following technologies:

• Active Directory
• Windows Server
• VMware vSphere
• NetApp SAN
• Microsoft 365
• SQL Server
• Linux
• RDS
• PKI

You’ll also bring:

• Familiarity with scripting (e.g. PowerShell or Python)
• Solid understanding of monitoring tools and infrastructure automation
• Experience with networking principles, security controls, and compliance standards
• Strong communication and stakeholder engagement skills
• A full UK driving licence and access to a vehicle (for occasional data centre visits)

Certifications are desirable (e.g. CompTIA, Microsoft, VMware), but we welcome applications from technically strong candidates without formal accreditation if you can demonstrate your experience and communication strengths.Security Clearance Requirements
This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must:

• Have the right to work in the UK
• Have lived in the UK continuously for the past 5 years
• Not have spent more than 6 months outside the UK in total during that period
• Be willing to undergo security vetting as part of the onboarding process

Please note that holding current SC clearance is not essential at the point of application, but eligibility is required.Benefits

• Flexible Working: We offer a hybrid working model.
• Private Medical
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Flexible Benefits: A flexible benefits allowance to suit your needs.
• Holiday: Generous holiday allowance.
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business-related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions with Government Top-Up
• EV Car Scheme
• More Benefits: Explore additional benefits on our career site.

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.Candidates who are successful will be required to undergo relevant security checks.Our ProcessOur talent acquisition team will be in touch if you’re successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.For this position, you can expect a two-stage interview process:1st stage – An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions.2nd Stage – A 60-90-minute formal interview where you can anticipate competency and technical questions.As an inclusive employer, please inform us if you require any reasonable adjustments.Equal OpportunitiesHere at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.

Expected salary

Location

Liverpool

Job date

Fri, 25 Apr 2025 22:59:38 GMT

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