Team Manager (Response Team) WCC621127
Westminster City Council
Job Details:Salary range: £54,684 – £74,487 per annum
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 30 May 2025About Us:THE EXTRAORDINARY STORY OF MOHAMAD’S CUSTOMER SERVICE SKILLSPublic Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people are passionate about keeping our streets safe and clean.Take Mohamad, a City Inspector who looks after the Little Venice ward. No two days are the same for Mohamad when he’s out and about conducting ward inspections. He could be doing a licensing premises inspection one day and advising businesses and residents on the proper way to handle their waste on another. But before he joined Westminster, he used to work in banking, where he honed his skills in customer service and people management.And those skills matters because, while he occasionally needs to enforce the law, his job is mostly about building strong relationships: educating businesses and residents about the impact of certain enviro-crimes.One day he came across some unmarked commercial waste dumped on Edgware Road. Following procedures, he investigated this waste, carefully collecting evidence. Yet, despite his attempts to make contact with the commercial premises, the owners wouldn’t cooperate. Digging deeper, he worked collaboratively with different Westminster departments such as businesses rates and licensing, and discovered multiple businesses registered at the same address. After issuing six different notices, three of the business failed to comply and were successfully prosecuted.So while Mohamad’s successfully swapped his financial know-how for expertise in local authority legislation, it’s his people skills and powers of persuasion he’s still proudest of.The Role:As Response Team Leader in our fast-paced Public Protection & Licensing directorate, you can make your own powerful contribution by ensuring residents and businesses can thrive in a quiet, clean and safe city.This is a fantastic chance to see London in a truly unique light. With a focus on delivering excellent services for our residents and stakeholders, you will lead the operational activities of a team of City Inspectors who are on the frontline of enforcing non-compliance by residents and businesses.Working a 24/7 shift pattern (for which you will receive a generous 19% shift allowance and weekend enhancements) you will have the exciting opportunity to be involved in coordinating an integrated approach to supporting the largest occasions hosted in London, ranging from coronations and state visits through to the Notting Hill Carnival.When these events aren’t happening, you will still find much to love about your role, as you will find a huge amount of variety. Resolving problems that are impacting on the public realm (such as environmental issues) and ensuring premises are complying with the expected standards, you could find yourself responding to a myriad of challenges including public protection and community safety. For example, you might be tasked with containing and managing waste that could impact on the health and wellbeing of our residents, or you might be asked to attend businesses where you will provide guidance on how to stay within the parameters of their licenses. Leading key projects that will enhance customer satisfaction and reduce risk and harm to our communities, you will be keen to drive change for the better.Please refer to the for more information.About You:With your team providing education on a wide range of issues, and helping people resolve short-term issues, it is imperative that you are passionate about helping Westminster remain as safe, clean and peaceful as possible. Central to your success will therefore be your ability to build relationships with internal departments, external stakeholders and resident groups, and you won’t be phased by the need to work directly with members of the public, providing a physical presence in the city.
£54684 – 74487 per year
Westminster, South West London
Wed, 14 May 2025 00:59:11 GMT
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