Job title:
Team Manager – Repairs (Planning and Scheduling)
Company
Great Places Housing Group
Job description
Team Manager – Repairs (Planning and Scheduling)You will oversee the planning function to deliver the day to day operational priorities of all works for the responsive and void workstream to ensure that the repairs service always operates effectively and maintains a consistently high standard of service to its customers and all stakeholders. Managing a team of planners for responsive repairs, voids, damp and disrepair, you will be expected to carry out appraisals, coach and motivate staff.You will continuously monitor productivity, damp, disrepairs and void numbers, and all key performance indicators with a drive for continuous improvement.What you’ll be doing
- Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids
- Manage, coach and motive the team to create a productive working environment and achieve all key performance indicators
- Liaison and co-ordination with the Planning and Performance Manager, Head of Service, Property Services Managers and Neighbourhoods in relation to an effective repairs and void service
- Deliver exceptional customer service to all internal and external customers and all key stakeholders
- Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved
- Review contractors and verify the onboarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism
- Ensure that contractor performance is achieved and all invoices area processed through the contractor portal
- Liaison and co-ordination with the Hub to ensure delivery of an effective diagnostic service enabling a right first time approach and repair categorisation.
- Ensure all aspects of customer complaints are dealt with within SLA and identify lessons learnt that can be implemented
- Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance Manager
- To ensure all 121s are carried out with the team and review of skill set and upskilling to provide cover as and when needed
- To identify and manage any underperformance of colleagues and support them to improve to achieve targets
- Identify any improvement opportunities with the team
- To ensure all training (face to face and eLearning) is up to date for colleagues including delivering training to the team and new starters
- To support with back office functionality to enable the system to work effectively
- Any other reasonable duties asked by your line manager in line with your role
What you’ll need
- Proven experience of managing teams of 5 or more
- Proven experience in the provision of maintenance to domestic properties and dealing with external contractors – desirable
- Experience of use of a dynamic scheduling system – desirable
- Knowledge and experience of SORs – desirable
- Ability to prioritise own workload around tight deadlines in a pressurised environment
- Demonstrate strong leadership skills driven by achieving/exceeding targets and KPIs
- Self-motivated, independent, and performance-driven with strong personal and team accountability, capable of motivating others.
- Organised, analytical, and detail-oriented with a customer-focused approach to delivering effective outcomes.
What we need from you
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
- A passion to advocate on behalf of people and communities
- A commitment to work in partnership with others for the benefit of Great Places
- A commitment to continuous learning and improvement
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity
- An ability to work in uncertainty.
- To be professional and work with integrity, inclusivity and respect for diversity
What we give you in return for your hard work and commitment
- Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
- WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available – option to increase & add family members
- Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
- Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
- Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague
- The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.You can find details of our story, our vision and our values .At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .
Expected salary
£39248 per year
Location
Manchester
Job date
Fri, 18 Apr 2025 04:14:03 GMT
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