We are looking for a Team Lead to join our Renewals Enhancement team to . This is an excellent opportunity to showcase your people leadership ability and retention skills to further Zensurance’s growth.Reporting the Practice Leader of Renewals , you will be required to mentor and coach a team of Commercial Renewals Brokers in providing sales and service to our existing clients with the goal of retention on renewal. You will be managing a large variety of commercial risks and policies that service small businesses all across Canada. Sales skills and client care are at the core of this position, seeking every opportunity to nurture your team members to deliver results. \nResponsibilities:
Leadership
Develop a deep understanding of company goals and initiatives, cascade down to the team and individual level.
Set team objectives, oversee team’s day-to-day activities ensuring all talks are completed within Service Level Agreements and goals are met.
Manage individual performance goals-setting. Create impactful performance plans. Provide motivation, coaching, training and developmental opportunities to team members to ensure they perform to required standards and achieve agreed upon objectives.
Create an inspiring team environment with an open communication culture.
Perform monthly audits to ensure team quality standards are met and exceeded, provide just-in-time coaching on the identified performance gaps.
Identify training needs, assist with facilitating training sessions and implementing procedures, provide new hires onboarding as well as continuous team learning sessions with existing team members.
Perform regular 1:1 meetings with direct reports along with productive weekly team meetings, to elevate high performance.
Manage and oversee all client escalations with integrity and professionalism.
Champion internal process optimization to improve efficiencies and remove manual hurdles across the team.
