Team Lead, Application Analyst FT 2025

Job title:

Team Lead, Application Analyst FT 2025

Company

Cambridge Memorial Hospital

Job description

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at .Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Job DescriptionSalary Range: $52.13- $62.06POSITION SUMMARYAs a key member of the Information Management Technology (IMT) team, the Team Lead, Application Analyst is responsible for providing proficient, professional and skilled support for clinical software applications used within Cambridge Memorial Hospital and its partners. The Team Lead will implement, integrate, enhance and support our HIS application suite, implement, maintain and support third party integrated clinical applications and develop and maintain interfaces for application integrations and to populate external data repositories. The Team Lead will ensure the Application Team members’ activities are prioritized based on the organization and departmental priorities and that accepted Project Management Methodologies are followed. The Team Lead will assign staff to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. The physical demands of the role may include but are not limited to prolonged sitting, standing, walking, bending, lifting, pushing and pulling. This position contributes to ensuring there is a safe environment for patients, staff and visitors.RESPONSIBILITIES

• Manage application services and oversee communication updates with key stakeholders’ at all organizational levels.
• Responsible for acting as a subject matter expert in all software applications used and supported by the organization.
• Direct a team of 5 IT professionals including the performance management life cycle.
• Prioritize; plan and deliver IT based enhancements and solutions.
• Responsible for delivering IT sustainment objectives.
• Analyze application trends and build best practice solutions.
• Manage testing process end to end.
• Lead the implementation, customization and integration of clinical software applications.
• Coordinate the Application Project Portfolio.
• 3rd level on call support for all critical patient applications.
• Contribute to the development and implementation of the IT Strategic Plan.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Drive next generation applications solutions to meet organizational goals and objectives.
• Interface with cross functional stakeholders to gather end user requirements and implement continual improvements.

• Ensures compliance to defined budgetary goals.

• Increase effectiveness of the Applications Team by daily coaching, defining expectations and conduct, providing context, setting performance standards and assigning tasks.

• Work with IT Operations team lead, and the Manager of IT to deploy applications, technologies, policies and processes that meet business requirements and strategic goals.

• Ensures compliance to IT strategic goals through Technology exploration and tracking of industry offerings and providing recommendations for the IT Leadership Team to evaluate. Assess technical impact of recommended solutions and provide feedback.

• Manages implementations of defined lifecycle policies, identify gaps and risks ensuring adherence to IT components of SLA’s in partnership with IT Leadership.
• Other duties as assigned

QUALIFICATIONSSkills

• Highly self-motivated and self-directed.
• Proven track record leading a team and delivering results.
• Demonstrated ability to absorb new ideas and concepts quickly.
• Proven analytical, evaluative, critical thinking and problem-solving abilities.
• Stellar prioritization skills and proven track record executing tasks in a high-pressure environment.
• Excellent research skills pertaining to software products and delivery concepts and technical application issues.
• Very strong customer service orientation.
• Outstanding written, oral, interpersonal, and presentational skills.
• Demonstrated ability to work collaboratively in a variety of business environments.

Knowledge & Experience

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Able to develop and interpret technical documentation.
• Current knowledge of trends in technology relating to healthcare software applications.
• Proficient in project management methodologies.
• Experience managing human resources, management principles, practices and procedures.
• Proven track record delivering IT solutions that align with the organizational goals and objectives.

Assets

• experience with Meditech Magic and Oracle Health/Cerner an asset
• CAPM or PMP certified or interested in acquire certification.
• Strong understanding of ITIL, LEAN and service delivery.

Education & Certification

• College diploma or university degree in the field of computer science, information systems.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.Mari Iromoto Executive Champion Diversity, Equity and InclusionSusan Toth, Director of Human ResourcesCambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.We thank all those who apply, however only those selected for an interview will be contacted

Expected salary

Location

Cambridge, ON

Job date

Sun, 16 Feb 2025 00:55:26 GMT

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