Support Manager

Job title:

Support Manager

Company

Qlik

Job description

What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.The EMEA Manager, Technical Support RoleStep into the pivotal role of EMEA Manager, Technical Support at Qlik, where you will lead a dynamic team of Technical Support Engineers. Your mission will be to ensure top-tier technical support for our partners and customers across all Qlik Products. This position is a unique opportunity to shape the careers of talented engineers, oversee high-quality support delivery, and play a critical part in our hiring and onboarding processes.What makes this role interesting?

• Lead a talented team: You will have the chance to mentor and develop a group of skilled support engineers, helping them reach their full potential.
• High-impact projects: Your leadership will directly influence our customer satisfaction and support effectiveness.
• Career development: Not only will you grow in your own career, but you will also be instrumental in the growth of your team members.
• Dynamic challenges: Work in a fast-paced environment where your problem-solving skills will be put to the test daily.
• Strategic influence: Play a crucial role in executing strategic plans to enhance our support operations.

Here’s how you’ll be making an impact:

• Enhancing customer relationships: By directly communicating with customers, you will build strong relationships and ensure their concerns are addressed promptly.
• Guiding case resolution: Lead your team in effectively handling support cases, ensuring timely and satisfactory resolutions.
• Driving team success: Set and achieve quarterly training goals and customer satisfaction targets, contributing to the overall success of Qlik.
• Implementing improvements: Your insights will help refine our processes, making our support team even more effective.
• Leadership: Serve as a positive role model, inspiring your team with your work ethic and problem-solving abilities.

We’re looking for a teammate with:

• Proven leadership skills: Experience in managing technical support teams, with a focus on mentorship and development.
• Customer-centric mindset: Ability to interact with customers at all levels, ensuring their needs are met and expectations managed.
• Technical expertise: Knowledge of data integration technologies and concepts, with a B.S. degree in Business, Computer Science, Engineering, or equivalent.
• Excellent communication: Strong verbal and written communication skills, crucial for effective team and customer interactions. Fluency in English is required
• Problem-solving abilities: Creative and proactive approach to overcoming challenges and enhancing support processes.
• Experience: At least 5 years of support management experience, with a proven track record in handling escalations, Critical Situation Management and negotiating resolutions.

The location for this role is:Winnersh or London, UKJoin us at Qlik, where you can make a significant impact, grow your career, and lead a team of talented professionals in a supportive and innovative environment. Apply today and be part of our exciting journey!More about Qlik and who we are:Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join us and our values, check out our .What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in ourIf you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.#LI-EMEA

Expected salary

Location

Wokingham, Berkshire

Job date

Fri, 21 Mar 2025 04:29:29 GMT

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