Support Centre Senior Operator – 12 Months FTC (German)
Square Enix
Job Description:Job Summary:
Requirements:Key Deliverables:Support and monitor outsource agents in their daily tasks via email & instant messaging
Daily Tasks, Internal Tools & Procedures
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Key Stakeholders:European Customer Support Director, Support Centre Senior Manager, Support Centre Manager, Senior Support Centre Operators, Frontline Support Centre Agents, Game Master Team, Operations Support Group, Community TeamsKnowledge & Experience:Essential:
Desirable:
Competencies, Skills & Attributes:Essential:
Desirable:
Other:Desirable:
Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious, belief, sexual orientation or physical ability.Our pledge to D&IAt Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change.Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality.We are also proud to partner with UKIE’s Raise the Game pledge, BAME in Games and Women in Games, to name a few.Hybrid Working PolicySquare Enix is pleased to be an employer that offers flexibility within the workplace.We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two.Or, if being in the Office is your preference, you can choose three days working from our office and two days working from home. The choice is yours!
London
Fri, 20 Sep 2024 23:15:15 GMT
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