Support Center Engineer

Job title:

Support Center Engineer

Company

RedShift Recruiting

Job description

Job DescriptionJob ID#:4378Job Category:Information TechnologyOur well-established client is currently seeking a Support Center Engineer II to join their growing team in the Capital Region.Responsibilities of the Support Center Engineer include:

• Provide Tier 1 and 2 technical support for managed services customers
• Document all pertinent end-user information in ticketing systems
• Configure, deploy, and troubleshoot patching for devices
• Troubleshoot and diagnose error messages and failures
• Provide connectivity support for user’s devices
• Provide exemplary customer service
• Other duties as assigned

Job RequirementsQualifications of the Support Center Engineer:

• Bachelor’s Degree in Computer Science or related field; OR equivalent combination of education and work experience
• 2+ years of IT engineering experience
• Professional certifications a plus
• Working experience with Networking, WAN, LAN, Windows Administration
• Excellent troubleshooting skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Highly organized and self-motivated individual

• Detail oriented and deadline driven

To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-meredShift Recruiting is the region’s premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.Pay for this position is commensurate with education and experience, ranging roughly from $60,000 to $70,000 annually.

Expected salary

$60000 per year

Location

Saratoga Springs, NY

Job date

Fri, 08 Nov 2024 08:23:20 GMT

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