Streetworks Officer

Job title:

Streetworks Officer

Company

Surrey County Council

Job description

Details

• Reference: SCC/TP/392667/2695
• Positions: 1
• Salary: £35,730 per annum
• Category: Highways
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 10 April 2025
• Closing date: 27 April 2025
• Directorate: Highways, Infrastructure & Planning
• Location: NMIC, Station Road, Leatherhead, Surrey, KT22 7BA

DescriptionThe starting salary for this role is £35,730 per annum, working 36 hours per week.We are hiring a new Street Works Officer to join our fantastic Street Works team. The Street Works Compliance team are part of Surrey Highways and sits within the wider Street Works team.The team is based in Leatherhead, and you will work on a hybrid basis, mostly working on site and then carrying out your administration in the office or at home. Although working remotely, our team work cohesively and will support each other on a day-to-day basis sharing their problems and resolutions.Rewards and Benefits

• 26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the RoleEach Street Works Officer is assigned a geographical area within Surrey where they will be responsible for monitoring works on our network.A normal day will include, but is not limited to, inspecting ‘live site’ works including those on our lane rental network, assisting residents who may be experiencing problems, checking reinstatement quality against the engineering specifications set out by the Department for Transport and investigating sites causing high levels of congestion.As a Street Works Officer your day will begin by interrogating software systems to gain a complete picture of the inspections that are available and required to be completed that day. In particular, identifying those works which are a high priority, on our most traffic sensitive routes, and most likely to cause disruption. You will also read/ respond to the enquiries from our residents and aim to create an efficient inspection route that will include any areas requiring a site visit, relating to those enquiries.The bulk of the day will be spent in your geographical area of cover and will include carrying out those prioritised inspections and investigating the residents’ enquiries. Every day varies and will present its own challenges and rewards as you work with others to resolve traffic management problems, improve their works layout for safety or to reduce congestion. At the end of your working day, you will tidy up any ‘loose ends’ of administration and prepare for your next day.Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience of auditing street works or road works to the Safety at Street Works and Road Works, a Code of Practice 2013 (Red Book)
• Experience of inspecting highway reinstatements by statutory undertakers to the Specification for the Reinstatement of Openings in the Highway 2020 (SRoH)
• A sound working knowledge of the publications above
• A high standard of written communication and the ability to provide detailed, accurate and empathetic responses to requests for information in a customer service environment
• The ability to consistently and accurately record information in accordance with detailed processes
• The ability to collaborate effectively with a diverse range of colleagues

As part of the application process you will be asked to upload your CV and answer the following application questions: * Describe your experience with auditing street works or road works according to the Safety at Street Works and Road Works, a Code of Practice 2013 (Red Book). How have you applied this knowledge in your previous roles?

• Please provide an example of a time when you inspected highway reinstatements by statutory undertakers to the Specification for the Reinstatement of Openings in the Highway 2020 (SRoH)? What challenges did you face and how did you overcome them?
• Effective communication is crucial for this role. Describe a situation where you had to provide detailed, accurate, and empathetic responses to requests for information in a customer service environment. How did you ensure your communication met high standards?
• Share an experience where you worked with a diverse team to improve works layout for safety or reduce congestion? What was your approach and the outcome?

Contact detailsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.For an informal discussion please contact Paul Brooks by telephone on 09790 977125.Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our .Before submitting your application, we recommend you read the job description. provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.Files to download

• Reviewed: 11 Apr 2025

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• ID: 187280

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Expected salary

£35730 per year

Location

Leatherhead, Surrey

Job date

Sat, 12 Apr 2025 04:31:20 GMT

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