Strategic Account Manager

Job title:

Strategic Account Manager

Company

Axalta

Job description

Strategic Account ManagerField based – UK WideAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.We are currently looking for a Strategic Account Manager to join the Axalta team covering different clients across the UK.The Strategic Account Manager is responsible for retaining a selected number of Large strategic customers in the UK by implementing Performance Management at those accounts. The SAM engages proactively with his customer base to make his customers more successful and more profitable through a consultative selling approach. The SAM uses a proactive account plan with an annual review recapping projects jointly completed which add value to promote long term retention.The role consists of “consultative selling”: a unique combination of account management and bodyshop project management.Key responsibilities:Drive the Account Plan as part of the Sales Process:

• Set-up and drive execution of an annual account plan for each assigned large strategic account and/or selected account locations. Assess and collaborate with the customer to develop an Account Plan specific to the account and their needs. Define Yearly SMART goals that are agreed with the Customer. Coordinate periodic meetings to review the Account Plan, their goals and the milestones.

• Understand the key elements of the business agreement with the (parent) account.

• Review the achievements vs. targets at least once per Year.

• Track annual customer purchases and work to capture 100% of the liquid paint and related product purchases. While maintaining customer P & M profitability, work to help grow work TO and THRU the door to increase annual purchases by the agreed percentage annually.

Establish performance management

• Provide in depth consultative support along the 5 pillars to be a part of the customer’s long-term success at selected large strategic accounts under his/her responsibility.
• Improve Paint Performance: reducing Material (paint and non-paint) consumption, optimize material gross profit or reducing the liquid cost per hour.
• Establish a service level agreement with the customer.
• Customer Process Improvement: Perform audits assessing customer Processes (e.g. Intake Process; Spray Booth; Courtesy Car etc) vs. SOP and define corrective actions.
• Optimise the Customer Estimation Process. Support Customer with increasing top line sales. Support Customer’s leadership development (e.g. Coaching, hiring….)
• Basic Financial consultancy.
• Set reasonable KPI goals company-wide and per location.
• Track necessary data (on a monthly basis) to analyse performance.
• Facilitate process improvement roundtables with key staff, as required.

Retention and business Growth

• Negotiate Contract renewals and try to avoid a tender process at contract.
• Support setting up SLA between Customer, Axalta and the distributor.
• Organise Axalta Innovation Days or Seminars (/webinars) for large strategic accounts to keep our key Customers up to date with latest market trends and innovative solutions. Include non-paint suppliers as appropriate.

Key requirements:

• Bachelor’s in business, economics, finance, process engineering or equivalent by experience.
• Knowledge and experience in shop implementation experience at Bodyshop level.
• In-depth knowledge of collision repair processes.
• Understands the KPI’s relevant to a bodyshop.
• Experience in negotiations with BS Managers or owners.
• Knowledge of international business processes, especially within the refinish and collision repair industry and all its influencing players
• Ability to build rapport and a working relationship with Bodyshop owners and managers.
• Effectively uses collaborative approach to problem solving.
• Proven ability to plan, implement and get results. Detail oriented and is comfortable investing time documenting their activities in SFDC.
• Very good written and verbal communication in English.
• Analytical skills and attention to detail. Presentation skills.
• Well-developed project management skills to be able to manage multiple projects for each of the customers assigned
• Establishes and grows a network within and outside the business.
• Can operate in a self-managed environment – with limited daily direction.
• Possess self-discipline and maintains effective performance in unstructured and autonomous conditions
• Competent computer skills, proficient with Word, Excel, PowerPoint.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.Our Company:Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. 1.2 – First/Mid Level Officials and Managers (EEO-1 Job Categories-United States of America)

Expected salary

Location

Welwyn Garden City, Hertfordshire

Job date

Sun, 13 Oct 2024 07:26:51 GMT

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