Sr. Technical Analyst

Job title:

Sr. Technical Analyst

Company

About Staffing

Job description

About Staffing® is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.We have partnered with a dynamic IT service provider to support them in the recruitment process to find their next Senior Technical Analyst.Job ID: 42707Job Type: Direct HireCategory: Information TechnologyLocation: Calgary, AlbertaOur client is a privately owned IT solutions provider, serving businesses across multiple industries. With nearly two decades of experience, they specialize in managed IT services, cloud solutions, cybersecurity, and IT infrastructure management. They are dedicated to delivering cutting-edge solutions, exceptional customer service, and long-term client partnerships.Our client fosters a fast-paced and collaborative environment, where innovation, technical expertise, and continuous learning are highly valued. Their team thrives on solving complex IT challenges, delivering strategic solutions, and maintaining a strong customer-first approach.The Senior Technical Analyst plays a key role in IT project execution, infrastructure management, and client support. The ideal candidate is a highly skilled, hands-on professional with a strong background in Windows Server, Azure, and IT networking. The role requires a proactive and adaptable individual who can effectively manage technical solutions, provide advanced troubleshooting, and collaborate with internal teams to enhance service delivery.Duties and Responsibilities:The key job functions are:

• Technical Expertise & Project Execution: Plan, deploy, and maintain IT infrastructure solutions, including virtualization, networking, cloud services, and cybersecurity best practices.
• Client Support & Issue Resolution: Serve as a senior escalation point for complex IT issues, working closely with internal teams and clients to ensure high-quality support.
• MSP Operations & System Monitoring: Utilize RMM, PSA, and security platforms to proactively maintain client IT environments, ensuring system performance and reliability.
• Security & Compliance: Ensure IT systems comply with regulatory requirements and cybersecurity best practices.
• Documentation & Process Improvement: Develop technical documentation, refine IT processes, and implement automation solutions.
• Collaboration & Team Development: Work alongside account managers and technical teams to align IT services with business objectives and support long-term client success.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Industry certifications such as Microsoft (MCSA, MCSE), Azure, ITIL, or PMP are an asset.

Qualifications:

• Ability to work versatile schedules including rotating on-cal for after hour emergency calls, etc.
• Ability to work in office daily, with the flex to work from home on call situations. (This is not a formal hybrid work position)

Experience:

• Minimum 10+ years of IT infrastructure experience, including server, networking, and cloud technologies.
• Minimum 5+ years of experience within an MSP or IT service provider environment.
• Strong expertise in Windows Server, Active Directory, Microsoft 365, and Azure cloud services.
• Proficiency in networking (firewalls, VLANs, VPNs, security best practices).
• Ability to manage IT infrastructure projects, ensuring on-time and within-budget delivery.
• Hands-on experience with virtualization (VMware, Hyper-V) and automation tools.

Skills:

• Exceptional interpersonal skills – Ability to build strong relationships with clients, team members, and leadership.
• Client-focused mindset – Actively listen, understand client needs, and provide solutions that put them at ease.
• Strong collaboration abilities – Work effectively within a team, ensuring seamless communication and knowledge sharing.
• Empathy & adaptability – Quickly assess client concerns, respond with patience, and tailor solutions to fit their needs.
• Clear and professional communication – Ability to explain complex technical concepts in a way that is accessible to all stakeholders.
• Problem-solving approach – Think critically to troubleshoot issues while maintaining a calm and supportive presence.
• Technical expertise in IT infrastructure – Experience with Windows Server, networking, virtualization (VMware, Hyper-V), and cloud technologies.
• Proficiency in IT security & monitoring tools – Knowledge of RMM, PSA, EDR/MDR, MFA, and cybersecurity best practices.

Base Salary: $75,000-100,000+ per year

• Compensation is based on experience and qualifications.
• Full benefits package, including health coverage, professional development support, and performance-based incentives.

Work Hours:

• Full-time, Monday – Friday.
• Participation in on-call rotation for critical incident response.

Remote Work:

• This position is not remote and required to be on-site daily; with occasional client site visits to be expected.
• After hours (on-call) response calls, can be taken in WFH setting.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.About Staffing® recruiters are Alberta’s experts in connecting candidates with information technology jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to information technology jobs.Frequently Asked QuestionsWhat happens after I apply?Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting information technology jobs so check back with us regularly.For more FAQs, feel free to stop by our .Please reference Job ID: 42707 in your application.To apply for this job email your details to .About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.

Expected salary

$75000 – 100000 per year

Location

Calgary, AB

Job date

Thu, 20 Mar 2025 08:20:32 GMT

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