Specialist, PC Express (PCx)

Job title:

Specialist, PC Express (PCx)

Company

Loblaw

Job description

Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.We are looking for an energetic individual with a passion for driving results by engaging our customers and colleagues through innovation, creativity and problem solving.PC Express Specialist will report to Director, eCommerce Operations for Market.Responsibilities:

• Coach, develop and train Store Colleagues on PCX process and Fresh department standards (meat, seafood, deli, produce, salad bar).
• Enhance and support the Customer Experience and drive efficient behaviors in store and assist in identifying and mitigating financial risk
• Focus on Core metrics from Sales, Customer Experience (OSAT),Cost (Labour, supplies) and Shrink
• Manage assigned stores by implementing centrally developed standards including control standards (Inventory, Health & Safety, product recalls, food safety, etc.), service level guidelines, and operational standards (PCX process, Fresh Done Right, OVP)
• Support hands on and assist the PCX department within the stores to complement the store initiatives designed to increase colleague engagement and retention.
• Perform on site operational reviews on key operations metrics for PCX
• Review all exception reports (e.g. Net Promoter Score, Quality issues, product substitutions, out of stock, shorts, late pickup, cancelled orders & Item exception.)
• Liaison between Merchandising, Digital and Operations to ensure the communication is effective to the stores (execution on key programs, seasonal programs, category relines, new program rollouts) taking feedback to the merchandising teams and digital, and ensuring issues get addressed.
• Participate in weekly conference calls, Feedback/priorities, Digital feedback in store execution challenges or opportunities, review any new processes.
• Perform frequent reviews of services to make sure customer requirements have been fulfilled.
• Interact regularly with customers to ensure customer satisfaction and expectations
• Collaborate with the Human Resource team in interviewing, hiring and training new employees.

Role Requirements:

• Experience within PCX ,Online Grocery & Retail Operations
• 3 -5 years’ managerial work experience in a retail store environment
• Ability to travel between assigned stores and available to work early and late shifts as needed ( weekdays & weekends)
• Working knowledge of process improvement and supporting methodologies
• Strong interpersonal skills, including developing relationships with internal and external partners
• Demonstrated ability to work autonomously in a highly demanding and ambiguous environment
• Strong attention to detail and exceptional organizational skills
• Demonstrated leadership skills with ability to coach and develop strong interactive teams
• Strong problem solver with analytical skills and financial acumen with the ability to make sound decisions under rapidly changing conditions
• Strong business partner with ability to influence and liaise with business partners to achieve desired results
• System skills (familiarity with in-store systems such as SAP, POS, OPS Portal & Highjump) as well as Microsoft suite ( PowerPoint, Excel, Word, etc)

At Loblaw we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Expected salary

Location

Brampton, ON

Job date

Sun, 05 Jan 2025 04:59:52 GMT

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