Specialist I, Merchant Support, Worldpay
Payroc
Title
Specialist I, Merchant Support, Worldpay
Contact CentreReports To
Manager, Merchant Support or equivalent positionPosition OverviewThis role is to provide exceptional service to our merchants, partners, and resellers. Our merchants and partners will call our call centre, seeking information on their daily deposits, month-end statements, Payroc products, the status of deposits, etc. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can maximise their revenue potential. You have an understanding that our merchants’ success is also our success.This is a beginner role and during quiet times you will be able to do further learning and receive coaching when needed. You will be able to reach out and ask questions when you are unsure through varied methods such as chat and phone calls. You will work along with other team members and help support each other.Duties and Responsibilities
Qualifications
Travel Component
Working Conditions
Job Classification
Equality MonitoringAt Payroc, we’re committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive. To achieve this, we need to ensure that our hiring process works for everyone, regardless of background or identity.The following demographic based questions help us better understand the diversity of candidates applying to join Payroc. It allows us to assess how different groups progress through our hiring process and identify areas where we can improve to be more inclusive.Please note that:
This information is collected in compliance with the General Data Protection Regulation (GDPR) and will be used only for equality monitoring purposes. If you need any adjustments to the hiring process due to disability or neurodiversity, please contact Human Resources Department atThank you for helping us build a more inclusive Payroc!
£26000 per year
Belfast
Fri, 09 May 2025 05:50:36 GMT
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