Spare Housekeeper/Front Desk in Cochrane, Ontario

POSITION:           Spare Housekeeper/Front Desk

REPORTS TO:      Manager, Polar Bear Services & Hospitality

DEPARTMENT:    Passenger Services   

LOCATION:          Cochrane       

REFERENCE:        500-112C-25

RATE OF PAY:      $17.68 per hour

 

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services.  We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 900 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The incumbent is responsible for cleaning various areas, assisting front desk coverage, and responding to our guest requests in a courteous, timely and accurate manner.  Providing excellent customer service is essential in this role.

MAJOR DUTIES/ RESPONSIBILITIES:

• Responsible for a positive customer experience at the Cochrane Station Inn

• Ensures guest rooms are clean and well-kept

• Assist with cleaning rooms, changing and making beds, cleaning bathroom fixtures (sink, toilet and shower), cleaning fixtures and mirrors, replenishing supplies, cleaning walls, floors and baseboards

• Participates in washing, drying and folding of all linen in accordance with work procedures and guidelines

• Assist with reporting to front office regarding supplies required for cleaning rooms and replenishing in-room supplies (bathroom tissue, facial tissues, coffee, tea etc.).  Advise front office at least one week in advance to ensure items will be available when needed

• Required to wear provided uniforms

• Helps with maintaining an inventory of vacancies, reservations and room assignments

• Assist with registering arriving guests and assigning rooms

• Participates in answering enquiries regarding hotel services and registration by email, telephone and in person

• Assist with providing information about services available in the community and respond to guests’ concerns

• Helps with guest check-out. Present statements of charges to departing guests and receive payment

• Assist with compiling and checking daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

• Assist with ensuring that cash float is balanced and accounted for during shift

• Participates in ensuring shift duties are followed in accordance with work procedures and policies

• Perform other related duties as assigned

REQUIREMENTS:

• Secondary School Diploma or General Education Diploma (GED)

• Good work ethic, energetic and enthusiastic

• Previous housekeeping, cleaning/ labour experience an asset

• Ability to work shift work and weekends

• Previous customer service experience is an asset

• Previous front desk experience is an asset

• Familiarity with computer software programs an asset

• Excellent oral and written communication skills

• Committed to Company Health and Safety

• Preference will be given to qualified applicants who are fluent in both official languages (English, French) and Cree would be an asset

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE:  January 13, 2025, no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d’emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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