Service Desk Analyst
Bionic Services
Job Description:Bionic is a tech-enabled business switching service. We empower small business owners with a radically better way for them to sort their business essentials through smart technology.We’ve evolved into a digital business, investing heavily in talent and a new tech platform, alongside developing unique ‘hybrid’ web and voice customer journeys, in addition to expanding our range of products. By combining smart technology with world class human service, we help match small business customers with the right energy, insurance, connectivity and finance providers and products – with speed, convenience, clarity and trust.The RoleLocation: London – (On site)We’re looking for an experienced first-line Service Desk Analyst to join our team where innovative ideas and projects come to life.As a Service Desk Analyst, you’ll be part of the Tech Ops Team, supporting our London Office of c300 people and providing remote support to another 500 users across 3 further offices, and a remote field-based team.The role will primarily be based in our London office with the occasional need to travel to our other offices (expenses covered). The role will require you to be part of a 1in7-week on-call rota where you will be expected to provide remote support on a Saturday & Sunday 10am-4pm (time off in lieu is accrued for this and is taken at the end of the following week). You would be required to be on standby should any Team Lead require remote assistance in the event an issue wasn’t able to wait until Monday morning.Day to day responsibilities:As a Service Desk Analyst your key responsibilities will be:
About youYou’ll have an aptitude for technology, be a great problem solver and have a passion to learn and grow. A can-do attitude will get you far, but a will-do attitude will get you even further and we’ll support you on that journey.You’ll also be able to demonstrate:
Interview process
About Bionic GroupBionic has over 630 people working across three office locations and four businesses; Bionic – London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.BenefitsWe know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.Enhance your health & wellbeing 🌱
Taking time away from work 🏖️
Family matters: for the special moments 🏠
Financial wellbeing 💸
Recognition 🌟
London
Sat, 26 Apr 2025 23:02:16 GMT
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