The Midtown Group
Job title:
Service Desk Analyst (possible temp to hire) -50/50 hybrid
Company
The Midtown Group
Job description
The Midtown Group is seeking a Service Desk Analyst working 10:30am – 7:30pm M-F. There is potential for this role to convert to full time and the individual would be eligible to work a hybrid schedule if converted.Service Desk Analyst
IT User SupportThe Service Desk Analyst will be responsible for providing exceptional customer service and support one of our law firm clients.Responsibilities include but are not limited to:
- Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
- Exhibiting ownership and timely resolution of all incident tickets and change orders.
- Interacting directly with other IT groups to determine the proper remediation for an issue.
- Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the firm and other duties as assigned.
Qualifications:
- Minimum of one year of experience in end-user support.
- Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
- Two-year college degree preferred. Equivalent experience will be considered.
- Strong communication and interpersonal skills.
- Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.
- Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
- Exceptional client service, both internal and external.
- Flexibility to work additional shifts as needed.
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
Expected salary
Location
Washington DC
Job date
Fri, 23 May 2025 03:24:47 GMT
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