Service Designer

Job title:

Service Designer

Company

Bentley Systems

Job description

Service DesignerLocation: Home-Based Canada.Position Summary:We are seeking an innovative and strategic Service Designer to join our Global Digital Design team. As a Service Designer, you will play a key role in crafting and optimizing end-to-end service experiences that meet both user needs and business objectives. You will consider both front-stage and back-stage touchpoints, using design thinking and service design methodologies to map customer journeys, identify pain points, and create seamless, integrated experiences. Collaborating with cross-functional teams, you will ensure that every touch-point we create, delivers a smooth, efficient, and delightful customer experience across a global landscape.Your Day-to-Day:Design and improve end-to-end service experiences, ensuring they are user-centered, scalable, and aligned with strategic business goals.Choreograph processes, technologies, and interactions, driving the delivery of holistic human-centered services.Develop detailed service blueprints, customer journey maps, and process flows to visualize and enhance the entire customer experience.Collaborate with UX/UI designers, product managers, researchers, developers and digital marketers to integrate service solutions across all digital and physical touchpoints.Plan and lead workshops with teams and stakeholders.Conduct user research and leverage insights to inform service design decisions and uncover opportunities for innovation and improvement.Identify and resolve holistic pain points, ensuring an efficient and cohesive experience for users across channels.Use design thinking methodologies to address complex business challenges, providing solutions that improve customer engagement and satisfaction.Advocate for service design principles within the organization, promoting the value of a holistic, user-centered approach.Continuously iterate on service designs based on feedback, testing, and performance data to enhance usability and efficiency.Collaborate with global teams to ensure services are adaptable and meet the needs of diverse markets worldwide.What You Bring to The Team:Bachelor’s degree in Design Thinking, UX Design, or a related field.4+ years of experience in Service Design, UX Design, or a similar role, with a strong portfolio of service design projects.Proven experience designing service blueprints, customer journey maps, and end-to-end service flows.Strong understanding of both front-stage customer experiences and back-stage processes and technology, ensuring cohesive service experiences across all channels.Experience conducting user research and applying insights to improve service design.

Excellent communication and collaboration skills, with a proven ability to work cross-functionally in a global team.Strong problem-solving skills, with a user-centered approach to addressing complex design challenges.The ability to simplify complexity and communicate simple, compelling stories to a broad range of stakeholders, that propels solutions forwardFamiliarity with design tools (e.g., Figma, Sketch) and prototyping software, along with knowledge of UX research methodologies.Experience working with global teams and designing services for diverse, multi-regional markets is a plus.What We Offer:A great Team and culture – please see ourAn exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.Competitive Salary and benefits.The opportunity to work within a global and diversely international team.A supportive and collaborative environment.Colleague Recognition Awards.#LI-Remote #LI-RVAbout Bentley Systems:Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.Equal Opportunity Employer:Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Expected salary

Location

Canada

Job date

Wed, 15 Jan 2025 23:47:47 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.