Service Continuity Specialist

Job title:

Service Continuity Specialist

Company

Nationwide

Job description

IT Service Continuity are looking for an enthusiastic team member with excellent communication and planning skills.As a Service Continuity Specialist, you’ll be joining an established team within IT Infrastructure and Service Delivery, contributing to one of Nationwide’s operational resilience priorities which provides Nationwide with the capability to prevent, respond to, recover from, and learn from IT service disruptionsWe’re responsible for planning and executing the annual testing schedule to ensure that recovery plans and procedures remain fit for purpose, recovering the Society’s critical business processes in the timescales required.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingYou will join the well-established and supportive Service Continuity Team, who oversee the planning and execution of Service Continuity testing of Nationwide’s critical IT services.You’ll work closely with teams across Technology and the Business including our Strategic Partners to understand, deliver and continually improve our delivery of DR (disaster recovery) and data recovery. The ability to form productive relationships and build trust with your stakeholders is crucial.You will lead the planning, delivery and close out activities of multiple events. This will require you to collaborate with stakeholders to understand, communicate and articulate the impact of the continuity exercise on business and member facing services and work together to ensure minimal disruption to our members.To minimise disruption to members and the business disaster recovery is often performed outside normal working hours therefore a commitment to work out of normal business hours is required. For some events an on premise attendance will be required (Swindon).About youThis role would suit an individual who has previously or is currently working in; IT project management, incident management, service management, change management, operational management, IT resilience and continuity.We are looking for an individual with effective communication and planning skills who is comfortable liaising with stakeholders at all levels of the business. The ability to evaluate, prioritise and manage your workload in a fast-moving environment where external factors effect delivery is key. We continue to improve our ways of working therefore an agile mindset is essential.Attention to detail and ability to plan and prioritise your workload is key to enable you to get it right first time. You will need to have an adaptable communication style to enable you to present, write, and talk in both technical and non-technical language.In addition, there is a strong emphasis within the team to identify and deliver opportunities for continual service improvement across your portfolio. We are looking for someone who will own and drive opportunities through to completion alongside their DR deliverablesAs a minimum requirement you will:

• Have experience in some or all (or similar) of the following tools; Zerto, Cutover, Service Now, MS Office Suite, Atlassian Tool set (Jira, Confluence)
• Have experience in managing multiple deliveries of different scales and complexities, evaluating and prioritising workload
• Have coordinated technical SME’s during events such as production changes, incidents, application installations/upgrades, O/S, S/W upgrades
• Be able to collaborate across business and technical areas with the ability to adapt and get things done
• Be able to create and maintain plans in MSP
• Have experience of networking and promoting your Team across organisation to build relationships enabling effective delivery
• Have an inquisitive and proactive mindset with the ability to logically work through potential issues
• Have a strong desire for personal development to keep pace with changing technologies and solutions

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We’d also like to see a portfolio of some of your work.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. If it’s already been defined please provide an overview of the assessment process and a timeline of when assessments will be.#LI-POST

Expected salary

Location

Bournemouth – Swindon

Job date

Sat, 04 Jan 2025 08:16:37 GMT

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