Service Co-ordinator

Job title:

Service Co-ordinator

Company

ISS Facility Services

Job description

ISSService CoordinatorContract: Key Account NetworkLocation: Staffordshire, ST1 5PZHours of work: 40Contract Type: PermanentThe Service Coordinator will report to the Compliance & Certification Team Leader and play a key role in ensuring smooth financial and compliance processes.Job DescriptionThis role involves reviewing supporting documents and processing transactions on the HSBC portal for engineers’ purchase card activity, as well as handling orders for hiring equipment through preferred suppliers.Additionally, you will provide essential support to the Certificates and Compliance team as needed.If you have a keen eye for detail and enjoy working in a structured, process-driven environment, this is an excellent opportunity to contribute to a high-performing team.Key Responsibilities

• Maintain emails and process accordingly to keep volumes at a manageable level
• Contact engineers to request their transaction receipts if they have not been uploaded to the HSBC portal
• Check and correcting daily error logs
• Upload costs and receipts to Maximo
• Build relationships with the engineers, operations managers and regional managers
• Process escalations to line managers
• Liaise with Helpdesk staff, engineers, managers and contract managers to raise work order requests for the hire of equipment
• Process Maximo queries for work order information on hire equipment required
• Process new hire requests – requesting costs and presenting them to the contract managers for approval
• Process Stock on Hire reports from the HSS portal to send to Contract Managers for approval to continue the hire or off-hire as applicable
• Liaise with contract managers to update the Stock on Hire report, generate required POs/uplifts as required
• Liaise with suppliers and clients regarding access arrangements for deliveries and collection of equipment
• Ensure that stock is off-hired in a timely manner to avoid any excess costs
• Update Maximo work order log notes at all stages
• Ensure that correct receipts are loaded onto an engineers account against their transactions
• Communicate with HSBC to query engineer cards declining, process single transactions and request category unblocks
• Action password resets and uplift engineers’ single transaction limits with the engineers’ manager approval
• Download the HSBC cycle report every month when the cards reset

Professional and Personal Competencies/Qualifications

• Familiar with IT systems (specific training will be provided)
• Familiar with Microsoft Office applications
• Likely to have up to 3 years business experience, or Level 3 NVQ or certificate Level of qualification
• Willing and able to communicate effectively over the phone
• Maintain professional when dealing with clients and suppliers

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:

Expected salary

Location

Staffordshire

Job date

Thu, 03 Apr 2025 22:05:23 GMT

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