Senior Technical Support Analyst – Wealth Management Systems

Job title:

Senior Technical Support Analyst – Wealth Management Systems

Company

Talent To Hire Inc.

Job description

Technical Support Analyst- Wealth Management Systems ( WMS)We are seeking a skilled Technical Support Analyst to join our team and support our core Wealth Management systems, including the Book of Record and related downstream applications. In this role, you’ll troubleshoot technical issues, manage support tickets, collaborate with cross-functional teams, and help maintain the stability and performance of critical financial platforms.Key ResponsibilitiesProvide day-to-day technical support for Wealth systemsTroubleshoot application, integration, and database-related issuesManage and resolve incident tickets using ServiceNow, JIRA, or similar toolsMonitor system performance and implement preventative solutionsAssist in deploying system patches and data fixesCreate and maintain user documentation and support materialsCollaborate with business, development, and infrastructure teamsDeliver regular reports on system health and ticket metricsRequired QualificationsBachelor’s degree in Information Technology, Computer Science, or equivalent experience3+ years of technical support experience, preferably in financial or wealth management systemsProficient in:Support ticketing tools (ServiceNow, JIRA)Microsoft SQL Server or similar query toolsTroubleshooting complex application, server, and database issues

Strong communication skills (verbal and written)Experience with incident management and root cause analysisComfortable working collaboratively across teamsMaintain and update technical documentation including troubleshooting guides, knowledge base articles and best practices in MS OneNote and/or Confluence.What You’ll DoProvide day-to-day support for the Wealth Book of Record system and related downstream applicationsTroubleshoot application, integration, and database issues to minimize downtimeManage and resolve support tickets using ServiceNow, JIRA, or similar platformsWork closely with technical and business teams to deploy system patches and fix bugsMaintain support documentation, including user guides and troubleshooting resourcesPreferred QualificationsBackground in wealth management, banking, or financial servicesKnowledge of financial regulations and compliance standardsFamiliarity with Agile or other project management frameworksConnect with us on LinkedIn to explore more opportunities!https://www.linkedin.com/company/talenttohire/

Expected salary

$70000 – 95000 per year

Location

Toronto, ON

Job date

Fri, 25 Apr 2025 22:28:00 GMT

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