Senior Technical Application Specialist

Future Opportunities – Join Our Talent Community!

Are you a seasoned problemsolver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Senior Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team.

As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future.

As a Senior Technical Application Specialist, you will troubleshoot, diagnose, and resolve complex technical issues across multitier clientserver environments. You’ll leverage deep product knowledge, strong analytical skills, and customercentric communication to deliver highquality technical support. In addition to resolving escalated issues, you may help identify patterns, recommend process improvements, and mentor junior specialists

What You Will Be Doing

• Troubleshoot and resolve escalated technical issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices.
• Perform functional and performance testing to diagnose installation, configuration, compatibility, or system behavior concerns.
• Stay current with software updates and changes to provide accurate, timely solutions and ensure customer satisfaction.
• Collaborate crossfunctionally with development, QA, product, and support teams to resolve issues and advocate for customer needs.
• Document core issues, contribute to knowledge base resources, and champion process improvements that enhance support efficiency.
• Provide mentorship to team members and share best practices to strengthen overall service delivery.

What We’re Looking For

• 5+ years of experience in technical application support, software support, ERP or enterprise system troubleshooting.
• Strong communication skills and customercentric problem-solving abilities.
• Proficiency with SQL (Microsoft SQL or related), system/application troubleshooting, and multitier technical environments.
• Ability to work independently on complex issues while also collaborating across teams.
• A proactive mindset, curiosity, and commitment to continuous learning.

Why Join the Pipeline?

Joining this talent pool means:

• You’ll be among the first contacted when a Senior Technical Application Specialist role opens.
• You’ll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., Kinetic, CMS, Eagle, BisTrack).
• We can explore potential alignment with specialized areas (SQL-heavy roles, ERP systems, CMS, WMS, etc.)

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

Minimum: $71,000 USD Maximum: $114,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Mouy Bun