Epicor
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Future Opportunities – Join Our Talent Community!
Are you a seasoned problemsolver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Senior Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team.
As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future.
As a Senior Technical Application Specialist, you will troubleshoot, diagnose, and resolve complex technical issues across multitier clientserver environments. You’ll leverage deep product knowledge, strong analytical skills, and customercentric communication to deliver highquality technical support. In addition to resolving escalated issues, you may help identify patterns, recommend process improvements, and mentor junior specialists
What You Will Be Doing
- Troubleshoot and resolve escalated technical issues involving Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices.
- Perform functional and performance testing to diagnose installation, configuration, compatibility, or system behavior concerns.
- Stay current with software updates and changes to provide accurate, timely solutions and ensure customer satisfaction.
- Collaborate crossfunctionally with development, QA, product, and support teams to resolve issues and advocate for customer needs.
- Document core issues, contribute to knowledge base resources, and champion process improvements that enhance support efficiency.
- Provide mentorship to team members and share best practices to strengthen overall service delivery.
What We’re Looking For
- 5+ years of experience in technical application support, software support, ERP or enterprise system troubleshooting.
- Strong communication skills and customercentric problem-solving abilities.
- Proficiency with SQL (Microsoft SQL or related), system/application troubleshooting, and multitier technical environments.
- Ability to work independently on complex issues while also collaborating across teams.
- A proactive mindset, curiosity, and commitment to continuous learning.
Why Join the Pipeline?
Joining this talent pool means:
- You’ll be among the first contacted when a Senior Technical Application Specialist role opens.
- You’ll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., Kinetic, CMS, Eagle, BisTrack).
- We can explore potential alignment with specialized areas (SQL-heavy roles, ERP systems, CMS, WMS, etc.)
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
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Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
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Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
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Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
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Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
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Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
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Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $71,000 USD Maximum: $114,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Mouy Bun
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