Senior Program Manager – India IT Hub, IT Services

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online.

We hire the world’s brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services organization, you will have an opportunity to make a valuable contribution to that goal.

Amazon has an immediate opening for an exceptional warehouse operations strategist with deep domain expertise to revolutionize our IT asset management and distribution framework across India. This role demands a proven industry expert who can transform warehouse strategy while ensuring regulatory excellence and driving innovation in multi-site support models.

The ideal candidate will be recognized in the industry for their strategic thinking and ability to drive transformational change.

Key job responsibilities

Key Strategic Responsibilities:

• Define next-generation warehouse operations vision
• Architect enterprise-wide asset management and distribution strategies
• Develop long-term capacity planning and optimization roadmaps
• Pioneer AI-driven warehouse management solutions
• Design advanced site support and inventory frameworks
• Create comprehensive compliance and risk management strategies
• Lead industry-changing initiatives and regulatory transformation

Regulatory & Site Support:

• Design comprehensive SEZ/STPI compliance frameworks
• Develop scalable bonded warehouse management approaches
• Create predictive site inventory management systems
• Architect cross-location resource optimization strategies
• Transform emergency response methodologies
• Establish site-specific service standards

Impact Areas:

• Strategic transformation and innovation leadership
• Compliance excellence and risk management
• Cost optimization and performance standard development
• Industry best practice creation

About the team

Global On-Premise provides IT support to corporate Amazonians in seven key functional areas: In-Person Support (IPS), Audio Visual Meeting Room Support (AV), Infrastructure Support (IS), Day1 Hardware On-Boarding (HOT), Logistics (forward and reverse), Vending Support, and Incident Management (IMT).

Basic Qualifications

• Bachelor’s degree
• The ideal candidate will combine strategic vision with deep technical expertise in IT warehouse operations and regulatory compliance.
• 12+ years of progressive experience in IT warehouse strategy and operations
• Proven expertise in designing warehouse operational models and automation systems
• Demonstrated success in managing bonded warehouses within SEZ/STPI framework
• Strong track record of implementing predictive analytics in inventory management
• Experience architecting multi-site distribution strategies
• Deep understanding of IT asset lifecycle management
• Proven ability to transform warehouse operations through technology integration

Preferred Qualifications

• Advanced degree in Supply Chain Management, Operations, or related field
• Experience implementing AI-driven inventory optimization solutions
• Knowledge of emerging warehouse automation technologies
• Background in developing compliance frameworks for regulated environments
• Expertise in capacity planning and demand forecasting
• Track record of pioneering innovative distribution models
• Experience with strategic transformation initiatives
• Understanding of IT asset management complexities
• Certification in warehouse management systems
• Experience leading technology-driven operational changes

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Read Full Description