Senior Operations Manager – Engineering

Job title:

Senior Operations Manager – Engineering

Company

Vonage

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!Job Description:We are seeking an Operations Manager to support and optimize the operations of our Engineering team. This person will report directly to the Head of Engineering and will be responsible for driving key initiatives that enhance the performance, efficiency, and scalability of the engineering organization. The role will involve managing the capture and execution of OKRs, preparing high-level reports for the Executive Leadership Team (ELT), overseeing the hiring process, and optimizing key operational processes across various domains such as QA, FinOps, Architecture, and Application Performance. In the future, this position may involve direct management of a small team.Responsibilities:

• OKR Management:

• Capture, track, and drive the execution of OKRs (Objectives and Key Results) for the engineering team.

• Collaborate with leadership to ensure alignment between engineering goals and organizational priorities.

• Regularly assess progress and ensure teams stay focused on critical objectives.

• Reporting and Metrics:

• Prepare and present high-level performance reports to the Executive Leadership Team (ELT) that highlight key metrics, trends, and insights across the engineering department.

• Drive data-driven decision-making by developing actionable insights and improving visibility into team performance.

• Engineering Hiring and Talent Management:

• Track and drive engineering hiring efforts to ensure alignment with team growth and project needs.

• Collaborate with HR and Talent Acquisition teams to define job requirements, streamline recruitment processes, and ensure timely onboarding of new hires.

• Monitor and optimize the hiring and retention of contractors, ensuring the right mix of internal and external resources.

• Process Optimization:

• Work across teams to establish and improve best practices and processes in areas like Quality Assurance (QA), Financial Operations (FinOps), and Architecture.

• Identify opportunities to improve workflows, reduce inefficiencies, and enhance team productivity.

• Assist in the design and implementation of scalable and repeatable operational processes across the organization.

• Project Oversight:

• Provide occasional oversight for high-visibility or strategically important projects to ensure they meet milestones, budgets, and quality standards.

• Coordinate with project leads to monitor timelines, identify roadblocks, and drive resolution of critical issues.

• Leadership and Team Management (Future Growth):

• Over time, this role may involve direct supervision of a small team responsible for driving operations-related initiatives.

• Develop and mentor team members to foster a results-driven and collaborative environment.

• Set clear goals, provide guidance, and assess performance to ensure operational excellence.

Skills:

• Exceptional organizational, analytical, and problem-solving skills.

• Strong communication skills, with the ability to engage and influence at all levels of the organization.

• Proficiency with project management tools (e.g., Jira, Trello) and reporting platforms (e.g., Tableau, Power BI).

Strong understanding of software engineering principles and the ability to translate technical processes into business impact.

Qualifications:Experience:

• 10 years experience in the software engineering field with 5+ years of experience in operations or program management, preferably within a technology or engineering environment.

• Proven track record of managing OKRs and driving cross-functional initiatives.

• Strong experience with reporting, metrics analysis, and presenting to executive leadership.

• Previous experience in engineering or technical hiring, ideally within a fast-paced or growing organization.

• Experience in process optimization, with a demonstrable understanding of SDLC, CI/CD, QA, FinOps, and General Software Architecture.

Education:

• A bachelor’s degree in Business Administration, Engineering, or a related field. Advanced degrees or certifications in project management (e.g., PMP, Scrum) are a plus.

Why Join Us?

• Opportunity to work in a dynamic, growing team with a high-impact role.

• Collaborative and innovative environment where you can make a significant impact on the business.

• Career development opportunities as the role grows to include team management responsibilities.

If you are passionate about driving operational excellence, optimizing processes, and supporting an engineering team in its growth journey, we’d love to hear from you.There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.Who we are:Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Expected salary

Location

Basingstoke, Hampshire

Job date

Sat, 03 May 2025 06:19:10 GMT

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