Senior Manager, IT

Your New Role and TeamSanctuary, a world leader in building AI-based control systems for humanoid robots, is hiring a Senior Manager, IT to lead our Enterprise IT function.
In this pivotal role, you will oversee a wide range of infrastructure, systems, and security initiatives in support of a highly technical organization. From enabling our machine learning teams to maintaining robust hybrid environments to maturing our cybersecurity posture, your leadership will help shape the technical backbone of the company.
This is an ideal opportunity for someone with a background in systems administration, infrastructure engineering, cybersecurity, or IT operations who has grown into a people and project leadership role. You’ll manage a team of IT professionals and play a key role in organizing, deploying, and aligning them toward high-priority goals – ensuring efficient and timely execution of complex, cross-functional projects. You’ll work closely with our executive team and technical stakeholders to ensure that IT is a powerful enabler of Sanctuary’s mission.

Success Criteria

• Partner with executive stakeholders to define priorities and translate them into actionable IT initiatives, ensuring alignment with company goals across infrastructure, systems, and cybersecurity.
• Serve as the operational driver for the IT team: organize the backlog, assign work, clarify timelines, and guide projects to completion. Ensure clear project scoping, documentation, and accountability.
• Ensure our systems and infrastructure meet the high availability, performance, and flexibility needs of machine learning, software engineering, and robotics development teams.
• Lead the evolution of our cybersecurity capabilities by developing and executing a practical roadmap that aligns with risk, compliance, and business needs.
• Mentor and grow a team of technical professionals. Build capacity through hiring, coaching, and fostering a collaborative and outcome-focused culture.
• While this is primarily a leadership role, your technical fluency enables you to ask the right questions, troubleshoot when needed, and set high standards for quality and reliability.

Your ExperienceQualifications

• 10+ years of overall experience in IT infrastructure, systems administration, cybersecurity, or related technical domains – ideally within complex, hybrid environments that support R&D, engineering, or data-intensive work.
• 5+ years of people and project management experience, including leading technical teams, overseeing project delivery, and driving organizational improvements through technology.
• Proven track record of delivering high-impact IT initiatives from concept to execution in fast-paced or early-stage organizations.
• Comfortable working in environments with a mix of operating systems (Windows, macOS, Linux) and managing both cloud and on-prem infrastructure.
• Experienced in engaging with executive leadership and cross-functional stakeholders to align IT outcomes with business priorities.
• Professional certifications (e.g., ITIL, CISSP, PMP, SAFe) are a plus.

Skills

• Experience leading complex IT projects and navigating competing priorities.
• Background in mentoring technical teams and supporting team effectiveness.
• Familiarity with infrastructure supporting ML workloads – GPUs, high-speed storage, orchestration layers.
• Hands-on experience with Windows, macOS, and Linux system environments.
• Proficiency with enterprise tools like Google Workspace, Microsoft 365, and Atlassian.
• Understanding of core security practices including IAM, endpoint protection, and vulnerability management.
• Comfort working across cloud and on-prem infrastructure with consistent standards.
• Ability to communicate technical concepts and risks to non-technical stakeholders.

Traits

• Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems.
• Promotes a culture of documentation and accountability.
• Fosters a culture of execution and agility under constraints.
• Passionate and skilled at leading a team and developing staff to fulfill their potential.
• Embodies and promotes a culture of decisiveness, accountability, and action.
• Embodies a customer-focussed, service-minded approach in all activities.
• Advocate of personal responsibility and team accountability.
• Decisive and proactive with excellent time-management and prioritization skills.
• Takes initiative in ambiguity; excels in complex problem-solving and troubleshooting.
• Skilled in optimistic listening and conflict resolution.
• Enthusiastic about tackling new challenges with resilience and positivity.
• Mission-driven and passionate about bringing human-like intelligence to machines.

Working at Sanctuary AISanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company. Compensation and BenefitsSanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.
About Sanctuary AIFounded in 2018, Sanctuary builds humanoid robots and a novel control system for them that integrates symbolic logic and reasoning with data-driven robot foundation models. We use our robots to collect vision, audio, touch, and proprioception data from the perspective of the robot while they perform real-world work tasks. We use that data to train multimodal robot foundation models. Because our systems are vertically integrated, we can design, deploy, and refine at scale. Our mission is to create the world’s first human-like intelligence in general-purpose robots.

Recruiting and Employment Agency Notice:Recruitment and hiring is conducted internally by Sanctuary AI. We are not seeking or soliciting any new agency partnerships or agreements at this time. Any employment agency or professional recruiter (“Agency”) that provides an unsolicited resume(s) or otherwise presents a prospective job candidate through the Sanctuary AI career site or directly to any Sanctuary AI employee, irrevocably grants to Sanctuary AI the unrestricted right to engage, hire, or contract with that candidate at Sanctuary AI’s sole discretion without any compensation to the Agency. We appreciate your interest in working together, and should the need arise our Talent Acquisition team will contact any external firms directly.