Senior Manager, Fair and Responsible Banking

The Senior Manager, Fair and Responsible Banking supports the Bank’s compliance with Fair Lending, UDAAP, and CRA-related regulations by developing policy, data integrity oversight, and leading a team focused on regulatory reporting and monitoring. This role oversees the HMDA Data Integrity and Reporting Team, advises on enterprise initiatives, and collaborates with compliance, risk, legal, and audit functions to ensure fair and ethical banking practices. Reporting to the Chief Compliance Officer, this role has both strategic oversight and operational accountability for high-impact compliance areas.

• Create and maintain policies and procedures related to Fair Lending, UDAAP, and consumer complaint compliance.
• Lead the HMDA Data Integrity and Reporting team to ensure complete, accurate, and timely regulatory submissions.
• Conduct fair banking risk assessments, identify control gaps, and recommend process or policy enhancements.
• Oversees and analyzes lending and complaint data to identify trends, disparities, and areas for improvement.
• Development and oversight of the organization’s privacy risk programs including ensuring adherence to applicable laws, regulations, and internal policies related to data protection, privacy, and corporate ethics.
• Serve as the enterprise subject matter expert on fair banking compliance for product launches, technology upgrades, and disclosure changes.
• Support regulatory examinations and respond to inquiries or data requests from supervisory agencies.
• Prepare internal reports summarizing regulatory developments and compliance status for executive and board-level reporting.
• Collaborate cross-functionally to ensure alignment between compliance, legal, audit, and operations.
• Manage and develop a team of compliance professionals, including performance management, hiring, and resource planning.

• Bachelor’s degree required.
• Certified Regulatory Compliance Manager (CRCM) required.
• Minimum 8 years of consumer compliance, audit, or regulatory experience within financial services.
• Proven leadership experience managing compliance teams and enterprise initiatives.
• Expertise in HMDA, UDAAP, CRA, and fair banking regulations.
• Strong policy development, data analysis, and communication skills.
• Ability to manage multiple priorities in a regulated environment.
• Experience collaborating with regulatory agencies and responding to examinations.

• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.