Senior Manager, Design Research
Visa
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionJob DescriptionThe Product Experience Design & Digital (PxD+D) team, serves as the Innovation arm of the Visa Consulting and Analytics group (VCA). PXD+D solves complex business problems through a customer lens, architecting powerful insights that drive the user experience of our clients’ products & services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative.The Senior Manager, Research will help Visa’s network of clients accelerate their innovation agenda and transform their customer experience, uncovering customer attitudes, behaviours, and needs. In this role, you will lead the research arm of innovation consulting projects with a diverse set of Visa clients, delivering compelling research insights, journeys, blueprints, and personas that distill the complexity of client challenges.This position is ideal for someone who thrives in ambiguous problem spaces across a variety of sectors, excelling in translating research insights into meaningful stories and tangible business outcomes. This is an individual contributor role with mentorship opportunities with internal partners and junior researchers.Responsibilities:Execute all phases of qualitative research (scoping, recruiting, research strategy, conducting, synthesizing and reporting).
Essential Functions:
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.QualificationsBasic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhDPreferred Qualifications:
Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Toronto, ON
Fri, 25 Apr 2025 22:48:01 GMT
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