Senior Manager – Current Accounts (12 Month Fixed Term Contract)

Job title:

Senior Manager – Current Accounts (12 Month Fixed Term Contract)

Company

Nationwide

Job description

Building current account relationships is at the heart of our strategy. We have ambitious plans, and we are looking for somebody to help develop and implement plans and propositions, working closely with key stakeholders on a 12 month fixed term contract.This role is a key leadership role within the Current Accounts team, responsible for leading the Strategy, Acquisition and Engagement team. We are looking for a well-established leader with a thorough understanding of Current Accounts, to manage a strong team to deliver against an ambitious agenda that transforms our Current Account business, in line with our purpose.This role sits within the Current Accounts team which is responsible for managing the E2E product experience, outcomes and commercial success. You’ll lead your team of multi-skilled product specialists and partner with all areas of the Society to achieve agreed product objectives.We are happy to consider flexible working approaches to help you perform at your best.The working hours (per week) for this role can be between 28 and 35.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doing

• Responsible for designing, developing and making recommendations for the product strategy and direction, implementing new (and enhancing existing) propositions, products and services to balance member, commercial and risk considerations.
• Ensuring your plans are insight led through a clear understanding of segment needs and both the internal/ external context.
• Leading key projects across the Society and partner across the Society providing product expertise and helping to improve all aspects of the customer journey (e.g. marketing, sales, service, collections, complaints) to ensure we deliver good outcomes.
• Monitoring performance: identify and prioritise activities to deliver key commercial objectives (e.g. new business, income, broadening & deepening memberships, cost efficiency).
• Working with the team to build a detailed knowledge of our policies, processes and procedures – ensuring that robust controls are in place to protect members and the Society. This includes establishing and monitoring an appropriate control environment, reporting and escalating situations where risk and control tolerances may not be achieved.
• Providing effective team leadership, establishing development plans, managing performance. Ensuring the team operates at their full potential.
• Creating an atmosphere of confidence and accountable freedom to deliver the solutions, developing and maintaining strategic, commercial and operational relationships.

About youPlaying such an important role within the team means as a minimum you’ll have or be:

• A well-established Senior Manager with a thorough understanding of Current Accounts or Mortgages or Credit Cards
• Strong experience of Financial Services at a senior level
• A proven ability to create plans and strategies to deliver against business objectives
• The ability to nurture and lead a high performing team being conscious of how to adapt your approach to support individual styles and preferences
• Excellent communication skills, both verbally and in writing, and be able to clearly present information to senior executives in the Society as well as the wider team
• Impeccable stakeholder management and collaboration skills – building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes
• Excellent business and commercial acumen, with experience of development comprehensive business cases
• A curious and inquisitive mind – with a passion to innovate
• Strong resilience and able to handle challenges and setbacks, being adaptable and able to work collaboratively to respond positively to gain consensus on the way forward
• Flexible and willing to turn your hand to a wide range of activities, which will frequently change given the diverse nature of the role

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Individual healthcare cover

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-POST

Expected salary

Location

London – Swindon

Job date

Sun, 09 Mar 2025 00:25:20 GMT

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