Senior Director, Customer Service Centre (Bilingual)

Closing Date (MM/DD/YYYY):

10/26/2025

Worker Type:

Permanent

Language(s) Required:

Bilingual (English and French)

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$151,470 – $204,930

Lending, leadership and communication expertise needed

Lead a large, diverse team responsible for delivering financial and other services to customers in a call centre atmosphere.

What you’ll do:

• Develop strategies to enhance business performance
• Establish service objectives
• Ensure channel integration between field and alternative channels
• Oversee first phase of collections services
• Manage teams’ collaboration on customer support programs
• Recruit and retain a strong, effective team
• Mentor the team on workload, goal setting and performance management

What we’re looking for:

• Strong communicator and mentor
• Proven leader committed to helping others succeed
• Collaborative relationship-builder and team player
• Analytical thinker with sound judgment and solid decision-making abilities
• Organized multi-tasker who thrives in a fast-paced workplace

What you’ll need:

• A bachelor’s degree in finance, business or commerce and at least 11 years of related experience (or an equivalent combination of education and experience)
• Proven success in a management role
• Knowledge of the agriculture industry
• Intermediate/Advanced proficiency in both official languages (English and French) needed

#FCCEN

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

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