Senior Director Analyst, Generative AI and Automation For IT Operations (Remote Canada)

Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Research and Advisory business, establishing oneself as a credible voice within their designated market at local, regional, and/or global levels. Using exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to mission critical priorities. They are a trusted source of advice for clients, reinforcing Gartner’s value every day. They engage via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

The successful candidate has a background of automating complex processes and tasks to achieve faster, more robust operations.  The candidate will focus on written and customer-facing deliverables aimed at technical staff who face the challenges of automating traditional and cloud-based resources, and are looking to GenAI to improve what automation is currently in place.

The candidate ideally has experience with Red Hat Ansible, UIPath, and/or ServiceNow Automation. 

What You Will Do:

• Research, write, and publish analysis, aimed at a technical audience, on a regular cadence both individually and collaboratively
• Provide insights to clients through 1:1 interaction, workshops, virtual presentations, and in-person stage presentations
• Provide professional representation of Gartner’s brand, research, insights, and analysis to technical teams in Gartner’s client base
• Actively shape the direction of Gartner research by participating in research communities and providing peer review
• Apply personal experience and technical expertise to an array of clients, situations and industries
• Communicate complex concepts concisely and with authority
• Partner with sales and service delivery partners to increase growth, retention, and engagement

What You Will Need:

• 12 years of experience in enterprise IT; minimum of 5 years in automation or related field; minimum of 1 year of GenAI research or hands-on experience.
• Extensive experience interfacing with IT operations, including ITSM, monitoring, and cloud teams
• Experience with automation and GenAI tools such as Red Hat Ansible, OpenAI, and UIPath.
• Exceptional communication skills, including the ability to explain concepts, vendor evaluations, and automation strategies to a technical audience
• Experience working with technical architecture and implementation teams
• Excellent writing ability; must be able to create detailed but easy-to-understand written research to lead clients to success
• Robust public speaking, presentation creation and delivery – cogently leading executive level engagements in high profile enterprises
• Willingness and ability to travel up to 25% (where applicable).

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it’s productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:96707

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