Senior Customer Services Manager
E.ON
We need everyone’s positive energy and innovative thinking to lead the energy transition to net zero. That’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!Senior Customer Services ManagerHere’s what you’ll be doingThe E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.This is a high-impact role within the Corporate & Strategic segment, offering a high-profile opportunity to work closely with key teams and stakeholders across the nBS business. As Senior Customer Services Manager, you will lead a high-performing team of approximately 55 FTE, fostering a progressive and supportive environment where people can thrive and deliver outstanding service to our most significant business customers-including FTSE 100 companies, major public sector organisations, and Third Party Intermediaries.We’re looking for someone with strong experience in a customer-facing leadership role. Beyond core team leadership and customer service excellence, the role also involves ownership of customer journeys and processes, oversight of cash and debt collection, ensuring regulatory compliance, and delivering complex change initiatives-all while maintaining a laser focus on critical KPIs.This is an exciting opportunity for an energetic and driven professional ready to take the next step in their career. You’ll play a pivotal role in shaping customer experience and driving results in one of the world’s leading energy providers-gaining deep industry knowledge and broadening your skills as we navigate a dynamic and evolving energy landscape.Key responsibilities
What we need from you
Here’s what you need to know
Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.At a glanceReference no.: 236671 Closing date: 11/06/2025 Salary: £60,601 – £73,963Get in touchFor more information about the role please contact the hiring manager, jon.shenton@eonenergy.com.About usE.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.Connect with usE.ON LifeWe Are FlexibleWe have market
leading benefitsWe are Better
TogetherLocation:Solihull, GB
£60601 – 73963 per year
Solihull, West Midlands
Thu, 29 May 2025 23:31:40 GMT
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