Senior Customer Experience Specialist – Payroll – FTC

Job title:

Senior Customer Experience Specialist – Payroll – FTC

Company

HiBob

Job description

Come and be yourself with us!Being a Bobber means bringing your whole self to work—whether you’re bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.About Us:HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call “Bobbers.”
About the role:
As a Payroll Specialist within our Managed Services Bureau, you will be responsible for running multiple payrolls for our clients, ensuring accuracy, compliance, and timely processing. You will work in a fast-paced environment with tight deadlines, requiring exceptional attention to detail and the ability to manage competing priorities. You will also play a key role in optimising payroll processes and contributing to the setup and development of our Managed Services Bureau.This is an FTC position, initially until the end of September 2025Experience in a Managed Services or Bureau environmentDemonstrable UK payroll experience in a fast-paced, multi-client environment.Strong knowledge of UK payroll legislation, HMRC regulations, and statutory payments.Experience handling high-volume payroll processing with accuracy and efficiency.Proven ability to optimize payroll processes and drive improvements.Strong analytical skills with the ability to identify payroll discrepancies and anomalies.Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).Advantages:Experience in Saas technology along with PayrollPrevious experience working with global teamsPrevious experience with Enterprise CustomersExperience onboarding customers into a new managed service/ outsource functionExperience using tools such as; Zendesk, Slack, & AsanaExperience working with APIs and integrationsServe as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.Proactively identify process improvements to enhance the bureau’s payroll service delivery.Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.Assist in training and mentoring junior payroll team members.Effectively escalate complex issues while maintaining clear communication with clients.HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

Company share options plan – every employee can eventually become a shareHolderCash allowance for health insuranceAnnual vision allowanceAnnual Headspace subscription and wellness benefitsTravel support (cycle scheme and season ticket loans)Hybrid working from day 1Work from home allowance – to get your home office set up!Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter2 Social Impact days per year for volunteeringAwesome employee referral program- $2,500 for each successful referral with an additional ambassador programmePension scheme auto-enrolment from day 1Fun company and team social events (locally and virtually with our global teams)We love birthdays – take the day off and receive a special giftIf this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!***Learn about ***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Expected salary

Location

Finsbury, City of London

Job date

Fri, 14 Mar 2025 23:54:41 GMT

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