Senior Critical Environment Technician

As a Senior Critical Environment Technician in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

• As an expert in critical data center systems, you will work on advanced tasks while advising junior colleagues. You’ll also serve as an expert in the regular inspection and supervision of critical environment-related facility equipment, building, and grounds.
• You will utilize the internal computerized maintenance management system (CMMS) to track all equipment and complete maintenance requests, using predictive analysis to analyze equipment performance. You’ll also lead an onsite incident response team.
• You will perform various types of maintenance for multiple disciplines and equipment types, while overseeing complex tasks. Using a hands-on understanding of how equipment works in all disciplines, you’ll also troubleshoot multiple equipment, systems, subsystems, and components.
• You will schedule supplier/vendor on-site activities, ensure it is performed to scope and completed in a safe manner, and approve invoices. You’ll also use your understanding of safety and security requirements to proactively ensure all requirements are followed.
• You will submit reports on complex topics, analyze and document findings, and develop methods of operating procedure (MOPs) and standard operating procedures (SOPs) for complex equipment. While scoping out project work, you’ll also coordinate schedules and activities with contractors, perform equipment inspections, and participate in testing.
• Embody our culture and values

Required Qualifications:

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• o OR equivalent experience
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)
• OR Associate’s Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education
• OR equivalent experience.

Critical Environment Ops ATR-D – The typical base pay range for this role across the U.S. is USD $32.40 – $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 – $60.96 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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