Senior Business Analyst – Global Shared Services for CRM

Job title:

Senior Business Analyst – Global Shared Services for CRM

Company

Save the Children

Job description

Job Description:Save the Children International has an exciting opportunity for a Senior Business Analyst – Global Shared Services for CRM to join our global team.Team and Job PurposeIn Save the Children, we currently have a diverse landscape of Customer Relationship Management (CRM) platforms in use. With this project, we are looking to implement a set of Global Shared Services for the benefit of our global movement, with an immediate focus on small clusters of member countries that are using the same CRM platforms but acting independently. Through delivery of this project, we aim to explore the potential to offer a variety of Shared Services on these common CRM platforms, to help members maximise their ability to interact with their donors and to enhance our global fundraising capabilities. It is a complex project, with a high level of visibility and will require senior level engagement with stakeholders from across the movement.Within the Transformation Delivery Department, we have a team of Business Analysts that are assigned to projects based on need. Projects will have an IT component but the specific function being supported will vary by project.Our Business Analysts are responsible for analysing the relevant business area or function and documenting business requirements, business processes, view of existing systems, data, integration requirements etc. Business Analysts will support the development of the current and future state and bridge the gap between projects and the relevant functions and IT (where relevant). Business Analysts will also be expected to contribute to our BA Methodology and support continuous improvement to our BA processes and tools. To be effective in this role you will need experience working as a BA on a complex Transformation Project or Programme.Job Title: Senior Business Analyst – Global Shared Services for CRM 176473224Reports To: Director of Business Architecture & Business AnalysisWork Pattern: Hybrid/Remote with flexible working options availableContract Length: PermanentGrade: P4Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit:Time Zone (that the role holder must be available to work in): AnyRight to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.Language Requirements: EnglishInternational Travel Requirements: Yes, up to 10%Budget Responsibility: NonePeople Management Responsibility: NonePrinciple Accountabilities

• Taking the lead in completing all the required analysis work to complete the current and future state and requirements

• Delivering optimal business capabilities model (reflecting future capabilities needed to deliver on the organisations strategic goals)

• Business process definition and business process management. Requirements engineering and business process re-engineering / optimisation

• Document and act as the subject matter expert on business processes to facilitate cross-functional collaboration and knowledge sharing

• Work within the relevant project team to deliver incremental business value to users. Identify any potential conflicting business and data requirements, definition gaps, dependencies between projects and escalate to the project lead to formulate a resolution plan

• Support the prioritisation of design requirements with the project team with an informed understanding of the impact to the organisation and wider transformation portfolio of projects

• Maintain accurate, version controlled, documentation over the project lifecycle, which is readily available to key stakeholders, and ensure the knowledge is disseminated

• Contribute to the ongoing development and maintenance of the Business Architecture and Business Analysis methodology and associated process and templates.

• Contribute towards integrating best practice business processes into the movements process inventory, in alignment with policies, procedures and controls

• Partner with business and technology stakeholders to elicit, analyse, translate, and document people (e.g. capacity building), processes, data and platforms (i.e. technology systems) requirements

Experience and SkillsEssential1. Significant experience in discovering and documenting business requirements and working with test engineers to design test cases against defined requirements2. Significant experience in modelling business processes and translating them into system requirements3. Significant experience in analysing data, drawing actionable insights, and problem-solving using various analytical techniques4. Significant experience with business analysis tools and methodologies, such as UML, BPMN, and software development lifecycle (SDLC) frameworks including adapting methodologies to meet the needs of a prior organisation5. Significant experience in collaborating effectively with cross-functional teams including solutions architecture and test engineering. Ability to build and maintain strong relationships with team members, stakeholders, and partners.6. Experience in engaging with diverse stakeholders to understand their needs and constraints. Exceptional verbal and written communication skills to articulate complex concepts clearly7. Proven experience in facilitating productive workshops, preferably in multi-cultural contexts8. Proficient in conflict resolution techniques to address and mediate stakeholder disagreements and ensure project continuity9. Ability to effectively prioritise work and agree priorities with the relevant leaders10. Cultural awareness and experience of delivering solutions internationallyDesirable

• Familiarity with project management tools (e.g., JIRA, PlanView) and office suites (Excel, Word, PowerPoint)

Education and QualificationsEssential

• Bachelor’s degree or equivalent work experience

• Understanding of a structured Project methodology (e.g. PRINCE2) or accredited Project Management training (APM or PMI)

Desirable

• Non-profit sector knowledge/experience (especially international development projects)

• Second language – French, Spanish or Arabic

Working at Save the Children Internationalis the world’s leading organisation for children, employing ~25,000 staff. We save children’s lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children’s voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.Diversity, Equity and Inclusion and Equal OpportunitiesDEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.Reasonable adjustments will be made should any candidate invited to interview require this.Application InformationPlease attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.Our recruitment process: * Application review by our recruiting team based on your CV and cover letter

• Two-stage competency-based interviews with the hiring team
• Some recruitment may include an additional assessment or case study stage, or a third stage interview
• If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.Save the Children does not charge a fee at any stage of the recruitment process.

Expected salary

Location

United Kingdom

Job date

Sun, 12 Jan 2025 00:21:47 GMT

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