Senior Business Analyst (CX/Transformation)

Job title:

Senior Business Analyst (CX/Transformation)

Company

Job description

Smiths Group designs, manufactures and delivers smarter engineering solutions for mission-critical applications, solving some of the world’s toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering.We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries.This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We’re looking for people with curious minds. Who want responsibility and relish a challenge. Whether you’re an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There’s never been a better time to join Smiths.Visit us at –Job DescriptionSmiths Group is seeking a highly skilled and motivated Senior Business Analyst to join our Business Information Services (BIS) team, based out of our Birmingham office. In this pivotal role, you will drive process automation, enhance customer experiences, and optimise business processes across our global divisions. You’ll work closely with stakeholders from Group and Divisional functions, including Customer Experience (CX), Marketing, Sales, and Aftermarket, to define and implement innovative solutions that support the continuous evolution of our enterprise systems.This is a permanent position, offering a flexible hybrid working model (typically 3 days in the office – 2 days from home).Duties & Responsibilities

• Collaborate with Stakeholders: Partner with Business Process Owners and cross-functional teams to understand strategic goals and requirements, particularly around process automation and CX improvements.
• Drive Transformation: Lead the creation of high-quality business analysis documentation (BRDs, User Stories, UAT test scripts) to guide the design, testing, and implementation of process and system improvements.
• Shape Solutions: Work closely with project teams to ensure requirements are translated into functional capabilities and technical solutions that align with business needs.
• Enhance Customer Experience: Support the optimisation of the CX journey from brand discovery to post-purchase, ensuring end-to-end integration with ERP/CRM systems.
• Ensure Continuous Improvement: Measure the impact of implemented solutions, track performance, and drive continuous improvements based on feedback and business results.
• Training & Knowledge Transfer: Develop training materials and ensure that new processes and systems are well understood and adopted across the business.

The IndividualEssential Experience: Proven experience as a Business Analyst, with significant expertise in SAP systems (SAP C4C, SAP ECC, SAP SD) and CX implementations.Skills: Strong analytical and problem-solving skills, with the ability to work with both business and technical teams. Excellent communication skills to present solutions clearly to a range of audiences.Business Acumen: You have a keen understanding of business processes, ERP systems, and how to leverage technology for business improvement.Preferred Experience: Experience within the manufacturing/engineering industry, familiarity with Business Process Re-engineering (BPR), and Change Management practices.What We OfferDynamic Work Environment: Join a fast-paced, global organization where you can directly impact the future of Smiths Group through digital transformation.Growth Opportunities: Work with cutting-edge technology and collaborate with senior leadership to drive meaningful change and improve business processes.Global Exposure: Opportunity to work across multiple divisions and geographies, with occasional international travel (up to 15%).Career Development: Smiths Group is committed to your professional growth, offering a collaborative environment where your contributions make a real difference.To find out more about life at Smiths check out our LinkedIn page and follow our storyJoin us for a great career and competitive compensation & benefits whilst keeping the world a safer place.Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (

Expected salary

Location

Birmingham

Job date

Sat, 09 Nov 2024 02:10:56 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.