Senior Business Analyst

Job title:

Senior Business Analyst

Company

Cuckoo

Job description

About Us:At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.About this role:We’re looking for someone who can help define, shape and communicate business needs in a way that makes them crystal clear, actionable and easy to implement. You’ll work closely with the business, collaborating through workshops, one-on-ones and brainstorming sessions to transform high-level ideas into solid, well-defined requirements that can drive real change and results.This is a hybrid role, requiring some presence in our Exeter based Head Office.More about this roleWhat you’ll do:

• Collaborate with the Requirements Group Lead to deliver business analysis services, supporting Cuckoo’s exciting Programme of Change.
• Work with the business to turn big-picture outcomes into clear actionable requirements – whether it’s through technical design or project delivery.
• Help stakeholders get a clear grasp of their needs, guiding them through initiatives that can be fully explored and shaped to achieve specific outcomes.
• Use your toolkit of processes and tools to turn complex challenges into simple, digestible statements everyone can rally behind.

You should apply if you have:

• Proven experience in the telecommunications and broadband sectors (preferable)
• A significant level of experience in business analysis and/or business process re-engineering, with solid leadership experience.
• A strong command of tools like Visio, Jira, and Confluence.
• Experience working with geographically distributed teams using Office 365, SharePoint, and Teams.
• Relevant business or process qualifications (e.g., BABOK, Six Sigma, Lean, BPM)

Life inside the nest:

• £55,000 annual salary
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle 2 Work Scheme

• Health Cash Plan
• Shopping Discounts
• Discounted Breakdown Cover

Cuckoo’s commitment to inclusive hiring:
One of our Cuckoo values is ‘We are different’. And we really mean that. We’re a diverse bunch, with loads of different backgrounds, experiences, skills and perspectives. And all this makes us strong and better as a team. So, if you’ve got something different to bring to our flock – whether you’ve picked up skills in unexpected places, or you approach challenges in a way that others don’t – we’d love you to apply.Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!

Expected salary

Location

Exeter

Job date

Sun, 15 Dec 2024 07:37:39 GMT

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