Section Manager (Night Shift)

Job title:

Section Manager (Night Shift)

Company

Royal Mail

Job description

Job reference number 324026Starting salary £37,004 per annum, potential 15% bonus and night duty allowanceFull time 38 hours per week, Night ShiftPermanentPFW National Hub, Middlemarch Business Park, Coventry, CV3 4PFWhatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our fast-paced site in our National Hub, Coventry.We have a Section Manager role, working Sunday to Thursday on the night shift, who is responsible for leading a team, accountable for health and safety and operational KPIs.The role
You’ll lead a team of 30 frontline operatives to effectively clear daily parcel volumes in a fast-paced operational environment, managing daily / weekly KPIs in your section and have responsibility for managing performance, sick absence, attendance, training and the development of your team.You’ll been required to achieve maximum efficiency through resource and contingency planning, ensuring fully skilled resource is available to ensure automation is used to maximum capacity driving quality of service and maximising productivity.Working to tight timescales you’ll drive the depot to achieve the highest possible customer service satisfaction levels whilst ensuring a swift resolution to all customer enquiries and complaints.Other accountabilities

• Take work area responsibility for delivery of national, or area initiatives and support the National Hub management team in local planning and implementation of specific initiatives
• Plan, negotiate and introduce new work plans by co-ordinating work area level revision activity in liaison with area planning support
• Co-ordinate regular and direct communication activity of key messages impacting on work area, including team brief cascades and the delivery of weekly meetings
• Take an active role in the induction process for new entrants and job changes
• Co-ordinate planned maintenance with Property & Facilities help desk
• Ensure work area compliance to the health and safety policy (including risk assessment), addressing day-to-day issues, and liaison with union H&S representatives

Attendance: (TBC Shift on Assesment )Sunday 16:30 – 01:00 (Monday)
Monday 19:00 – 03:00
Tuesday 19:00 – 03:00
Wednesday 19:00 – 03:00
Thursday 19:00 – 03:00 (Friday)Night Duty allowance is paid during hours worked between 20.00 and 06.00 (£87.40 per week pro rata)About you
You need to demonstrate the following skills and experience on your application:

• Resilience and able to work in a high-pressure, unionised environment/workforce
• Visible / hands on leadership style with experience of managing large teams of front-line employees in an operational/production environment
• Understanding of HR legislation and processes
• Previous Parcel operations experience and knowledge of functional automation applications would be beneficial
• Performance and target focused with experience of achieving KPIs
• Excellent interpersonal, communication and listening skills
• Strong influencing skills, with experience of successfully working with trade unions and senior stakeholders
• Sound analytical and business judgment including demonstrated problem-solving skills
• Ability to plan, lead, and execute strategic initiatives in a complex environment

About usParcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.Next stepsPlease submit your application in advance of the 11th September closing date.Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.For more information on Royal Mail Group and our values please click here:Closing Date: 8th of May. Please note, this advert may close early if the appropriate number of applications has been reached.Assessment centres: w/c 19 of May#LI-POST #PFW #LIMRT

Expected salary

£37004 per year

Location

Coventry

Job date

Sat, 19 Apr 2025 04:48:58 GMT

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