SAP Engineering Lead – Customer Servicing (EN04)

Job title:

SAP Engineering Lead – Customer Servicing (EN04)

Company

Nationwide

Job description

Nationwide is on a multi-year journey to upgrade and improve how we store and manage our customer data. The Customer Data Modernisation Programme is a critical part of our journey to “focused fit and fast” ensuring that our customer records are hosted on a robust and resilient platform with flexibility to adapt to our growth strategy, exiting from the existing Unisys mainframe platform to SAP FS-Business Partner.With over 80 application consumers of customer data across the Society we require an experienced Test Manager, to lead on the creation of a Test Strategy for this complex change with a particular emphasis on Data, Migration and Decommission. The programme spans all components of the solution including the following:

• Infrastructure build
• SAP FS Business Partner configuration and deployment
• Data minimisation and migration
• API and batch feed upgrade and migration
• Migration of all consumers across both applications and EUCs

The successful applicant would provide SAP governance and application assurance across multiple workstreams ensuring best practices are being followed. This will involve working with our partners and other areas of the business as appropriate. This is a great opportunity for a seasoned SAP Engineer to step up and work on a significant Programme and support building the SAP FS-BP team from the ground up.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doing

• Provide leadership and mentoring to technical teams, guiding them on general SAP S/4HANA engineering principles, design patterns, and implementation techniques
• Provide guidance and direction to a team of engineers to create fit for purpose artefacts that meet requirements of the organisation and fit the technology strategy
• Provide technical expertise at parts and/or all stages of the delivery lifecycle, including providing technical leadership and consultancy to stakeholders
• Participate in strategic planning, architectural decisions and collaboration opportunities related to SAP BP systems
• Up skill and nurture a team of engineers to build a strong high performing team
• Organise the work of the team relying on technical knowledge to create efficiencies and give appropriate direction
• Support the creation of a target operating model for SAP Business Partner

About you

• Extensive experience in large scale SAP transformations, including expertise in SAP S/4HANA, SAP BP, SAP ECC, SAP Cloud Platform, SAP Fiori, ABAP, and associated technologies.
• You will have a career background that has evolved through a technical discipline (preferably through implementation and design) towards a leadership role. You will demonstrably have the confidence to make decisions and the humility to change course when needed.
• Deep applied and proven experience in leading complex SAP transformation programmes within a highly regulated environment, preferably in the financial services or banking sector.
• Demonstrated experience in adopting and implementing emerging SAP technologies with a mix of both on-prem and cloud solutions.
• You’ll be a constant learner, open to new ideas and new ways of doing things.
• Experience of working on SAP applications in Banking and financial services including SAP-Fioneer, payments, core-banking and accounting is highly desirable.
• Experience working with, and developing solutions that span both on-premise and cloud hosted technologies.
• You’ll have broad technical knowledge across SAP BASIS, Security, cloud technologies, integration technologies such as:

• Hands-on experience of SAP Solution Manager, Change and Release Management (ChaRM) and other SAP tools
• Knowledge of SAP Clean Core principles
• Data integration patterns and tools including both real-time and batch interfaces with external systems

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Individual healthcare cover

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-POSTIf you have any problems applying for this role please contact me directly at sophie.mcgurn@nationwide.co.uk

Expected salary

Location

London – Swindon

Job date

Sat, 25 Jan 2025 23:31:21 GMT

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