Salesforce Specialist (Sales Operations)

Job title:

Salesforce Specialist (Sales Operations)

Company

QBE Insurance

Job description

Primary Details Time Type: Full timeWorker Type: EmployeeSalesforce Specialist ( Sales Operations )London/HybridPermanentAt QBE, our purpose is to enable a more resilient future.We are an international insurer and reinsurer with a local presence in 27 countries.The OpportunityWe’re hiring for a Salesforce Specialist to join our Sales Operation team on a full-time, permanent basis. This is a newly created role born from growth, offering international exposure and the chance to join at a pivotal moment – the build phase – as we develop and mature our Sales Operations capabilities.You’ll be at the forefront of shaping how our sales teams use technology, building high-value relationships across QBE as the ‘face of SalesOps’ and driving a smarter, more connected way of working. If you’re ready to leverage your Salesforce expertise and step into a more business-facing, collaborative role, this is your chance to make a tangible impact in a global business.Your new roleReporting to the Head of Sales Operations, you’ll be responsible for optimising our regional Salesforce instance and ensuring we extract maximum value from the platform to support users in their day-to-day roles. You’ll also ensure sales data is well-managed and integrated with other key QBE systems (e.g. Pega, EI), while working closely with global platform owners to represent regional needs.Main responsibilities:Act as the go-to person for EO (European Operations) with global Salesforce teams, managing cases, development and testing activity.Advise the Head of Sales Operations on how to tailor global configurations to meet regional needs.Deliver enhancements that improve user experience — either directly or through QBE’s internal teams.Collaborate with stakeholders to build custom reporting, offering meaningful insights that support smarter decision-making.Improve and maintain data quality across Salesforce and integrated systems through monitoring, reconciliation and light ETL activities.Lead feedback loops with end users and run a “Super User” group to identify pain points and opportunities.Design and deliver regular training sessions for both new and existing users to increase adoption and confidence.Build a strong understanding of business drivers across different regions and Lines of Business, and tailor solutions accordingly.Translate data into education and influence — identifying efficiencies and opportunities for commercial growth.Act as the day-to-day expert for Sales Cloud functionality, best practice, and regional optimisation.About YouYou’re the kind of person who thrives in a fast-paced, high-growth environment. You’re forward-thinking, naturally collaborative, and confident engaging across both technical and commercial teams. You enjoy being the glue that connects people, systems and strategy – and you’re motivated by making things work better.Skills You’ll need:Salesforce experience, particularly in understanding how multiple systems connect, and the upstream/downstream impacts of change.Background in financial services or insurance, with a grasp of sales and operational processes.Confident Excel and Power BI skills; experience with Salesforce Lightning is a plus.Analytical mindset with the ability to interpret complex data and respond to user needs clearly and confidently.Sound judgement and understanding of compliance obligations in a regulated environment.Skilled at navigating complex organisations, building networks, and making things happen across silos.Why QBE? At My BestAt QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.#LI-HybridWe’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( ).With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.To find out more about why you should work for QBE, visit ourAt My Best – QBE BenefitsYou are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.To find out more visit our Reward PageQBE AwardsSome of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;AXCO Global Insurance Awards 2024 Winner: Network Management of the YearInsurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber InsurerUK IT Industry Awards 2023 Winner: Green Technology Innovation of the YearWorking Dads Employer Awards 2023 Winner: Parental Policies AwardInsurance Post British Insurance Awards 2023: QBE rated as a 5-Star EmployerYou can view all our awardsInclusion of DiversityWe are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at ourAccessibilityHere at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.ESG & SustainabilityAt QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our and read our latest Sustainability ReportWhat next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.We believe this is our moment – what if it was yours too?APPLY NOW and let’s make it happen!#salesforce #crmSkills: Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management Software, Data Quality Assessments, Data Stewardship, High Accuracy, Intentional collaboration, Managing performance, Metadata Management, Regulatory Compliance, Research Analysis, Risk Management, Stakeholder ManagementHow to Apply:To submit your application, click “Apply” and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Expected salary

Location

London

Job date

Wed, 28 May 2025 23:42:09 GMT

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